Virtual Customer Support Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position with flexible...

Competitive salary and performance-bon

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

Placements24 is seeking a dedicated Virtual Customer Support Specialist to join a fully remote team. You will handle inquiries via email, live chat, and possibly video calls, providing information about products and policies with professionalism.

Ideal candidates bring proven customer service experience, strong communication skills, and the ability to work independently in a remote setting. Competitive salary and benefits are offered.

Qualifications

• Proven experience in a customer support or customer service role.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent; further education or certification is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues via email, live chat, and other digital channels.
• Provide accurate and detailed information regarding products, services, and policies.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate internal teams when necessary.
• Strive to achieve and exceed KPIs for customer satisfaction and resolution times.

Skills

Customer support

Communication skills

CRM software

Problem solving

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk ticketing

Job description

Our client is seeking a dedicated and empathetic Virtual Customer Support Specialist to join their fully remote team. You will be responsible for providing outstanding customer service through various online channels, including email, live chat, and potentially video calls. This role involves addressing customer inquiries, resolving issues, and providing information about products and services with professionalism and efficiency. If you excel at communication, possess strong problem-solving skills, and enjoy helping others in a flexible, remote setting, this is the perfect opportunity for you to contribute to our client's success while working from anywhere.

Key Responsibilities

• Respond to customer inquiries and resolve issues via email, live chat, and other digital communication channels.
• Provide accurate and detailed information regarding products, services, and policies.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate internal teams when necessary.
• Strive to achieve and exceed key performance indicators for customer satisfaction and resolution times.

Requirements

• Proven experience in a customer support or customer service role.
• Excellent written and verbal communication skills, with a knack for clear and concise explanations.
• Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent; further education or certification is a plus.

Benefits

• Fully remote position with flexible working hours.
• Competitive salary and potential for performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and opportunities for professional development.
• A supportive and collaborative virtual team culture.