Remote Cleaning Service Quality Manager

Placements24; Polokwane; Hybrid; ZAR 650,000 - 900,000; Full time

Benefits offered by this job

Remote work

Medical and retirement benefits

Growth opportunities

Job summary

Placements24 is hiring a Remote Cleaning Service Quality Manager to oversee nationwide QA for client sites across South Africa. This fully remote role requires developing QA protocols, remotely monitoring performance, and driving continuous improvement from a centralized hub.

The ideal candidate has 6+ years in operations or service management within cleaning/facilities, with strong analytical and remote leadership skills to train field staff and elevate service quality.

Qualifications

• Bachelor's degree in a relevant field and strong track record in quality management.
• At least 6 years of experience in operations or service management with a focus on cleaning facilities.
• Proven ability to design QA programs, monitor remotely, and drive improvements.

Responsibilities

• Develop and implement QA programs and performance metrics for cleaning services.
• Remotely monitor team performance using digital channels and data analysis.
• Analyze client feedback and reports to identify gaps and improvements.
• Create remote training materials and conduct sessions on quality standards.
• Conduct virtual audits to ensure adherence to protocols and client expectations.
• Collaborate with regional managers to implement quality improvement plans.
• Investigate and address service quality issues reported by clients or teams.
• Document quality control activities and improvement initiatives.

Skills

Quality assurance

Remote management

Data analysis

Process improvement

Stakeholder communication

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Data analysis software

Performance management software

Virtual collaboration platforms

Job description

About the Role

Our client, a national provider of specialized cleaning services, is seeking an experienced Remote Cleaning Service Quality Manager. This is a fully remote position, offering the flexibility to work from any location within South Africa. You will be instrumental in ensuring and enhancing the quality of cleaning services delivered across all client sites nationwide. This involves developing quality assurance protocols, remotely monitoring service performance, analyzing feedback, training field staff on quality standards, and driving continuous improvement initiatives. The ideal candidate possesses a sharp eye for detail, a deep understanding of cleaning operations, and exceptional remote management and analytical skills. You will leverage technology to oversee and elevate the quality of our cleaning services, contributing to client retention and satisfaction.

Key Responsibilities

• Establish and implement robust quality assurance programs and performance metrics for cleaning services.
• Remotely monitor cleaning team performance through various digital channels and data analysis.
• Analyze client feedback, site inspection reports, and operational data to identify quality gaps and areas for improvement.
• Develop and deliver remote training materials and sessions for cleaning staff and supervisors on quality standards and best practices.
• Conduct virtual quality audits and assessments to ensure adherence to company protocols and client expectations.
• Collaborate with regional managers and on-site supervisors to implement quality improvement plans.
• Investigate and resolve service quality issues reported by clients or operational teams.
• Maintain comprehensive documentation of quality control activities, performance reports, and improvement initiatives.
• Stay current with industry best practices in cleaning quality management and service excellence.
• Promote a culture of quality and continuous improvement throughout the cleaning operations teams.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in operations management, quality assurance, or service management, with a significant focus on cleaning or facilities management.
• Demonstrated experience in developing and implementing quality control systems and performance metrics.
• Strong understanding of cleaning processes, standards, and equipment.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in using data analysis tools, performance management software, and virtual collaboration platforms.
• Exceptional remote communication, presentation, and interpersonal skills.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Experience in training and developing teams is a strong asset.
• Must be a South African resident with a reliable internet connection and a suitable home office environment.

Benefits

• This fully remote role offers unparalleled flexibility and the chance to work from anywhere in South Africa.
• Our client provides a competitive salary, comprehensive medical and retirement benefits, and opportunities for significant professional growth.
• You will be part of an innovative company that is committed to excellence in service delivery.
• Benefit from ongoing training, a supportive virtual team environment, and the satisfaction of driving quality standards nationwide.
• This position allows you to shape the future of our cleaning services.