Remote Claims Specialist – UK Hours

Remote Recruitment; Cape Town; On-site; ZAR 257,000 - 279,000; Full time

Job summary

Remote Recruitment is hiring a Claims Administrator for a UK employer, fully remote from South Africa. The role works UK hours (09:00-17:00) with SA time offset, and offers a permanent, full-time position with training and support from a team lead.

Responsibilities include logging claims, gathering documents, updating claimants, and coordinating with assessors and internal teams. A reliable home office and internet are required.

Qualifications

• Experience in claims, insurance administration or case-based customer service.
• Clear, empathetic written and phone communication.
• Comfortable with a claims or CRM system and structured processes.

Responsibilities

• Log new claims accurately and open the case file.
• Gather supporting documents and chase what is missing.
• Update claimants on progress at agreed intervals.
• Liaise with assessors, suppliers and internal teams.
• Track claim status and elevate anything stalling.
• Maintain accurate records for audit and reporting.

Skills

Claims experience

Insurance administration

Customer service

CRM system

Tools

CRM system

Job description

Remote Recruitment is hiring a Claims Administrator for a UK employer, fully remote from South Africa. The role works UK hours (09:00-17:00) with SA time offset, and offers a permanent, full-time position with training and support from a team lead.

Responsibilities include logging claims, gathering documents, updating claimants, and coordinating with assessors and internal teams. A reliable home office and internet are required.