Remote Part-Time Customer Service Associate

The Elitejob; South Africa; Remote; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Competitive hourly rate

Remote work (fully)

Training and development

Supportive team environment

Exposure to consultancy

Job summary

Houston Skilled Consultancy invites applications for a Part-Time Customer Service Associate to join our remote team. You will be the first point of contact, delivering timely, accurate, and professional support to clients while balancing personal commitments.

The role emphasizes organization, strong English communication, and the ability to manage inquiries across email, chat, and tickets in a flexible, fast-paced environment.

Qualifications

• Excellent written and verbal communication in English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a remote setting.
• Familiarity with customer service software, CRM tools, and virtual platforms.
• High level of professionalism, patience, and empathy.
• Basic computer skills including Office or Workspace.

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems.
• Resolve client issues and escalate when needed.
• Maintain accurate records in the CRM system.
• Provide guidance on products, services, and policies.
• Collaborate with the team for seamless customer experiences.
• Identify recurring issues and suggest process improvements.
• Maintain a positive and professional demeanor in all interactions.

Skills

Excellent written and verbal comms

Problem solving

Time management

CRM software experience

Professionalism & empathy

Basic computer skills

Tools

CRM tools

Google Workspace

Microsoft Office

Job description

Houston Skilled Consultancy invites applications for a Part-Time Customer Service Associate to join our remote team. You will be the first point of contact, delivering timely, accurate, and professional support to clients while balancing personal commitments.

The role emphasizes organization, strong English communication, and the ability to manage inquiries across email, chat, and tickets in a flexible, fast-paced environment.