Remote Catering Account Manager

Placements24; LegKraal Gate; Hybrid; ZAR 958,000 - 1,437,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote position

Health, dental, and vision insurance

Professional development and training

Flexible schedule

Job summary

Placements24 is seeking a dedicated Remote Catering Account Manager to oversee client relationships and manage catering orders from start to finish. You will guide clients through menu selections, customize offerings, and coordinate delivery logistics for various events, all from a fully remote setup.

The role requires outstanding communication, a proactive approach, and the ability to manage multiple client accounts efficiently and professionally, ensuring client satisfaction and repeat

Qualifications

• Proven experience in account management or sales in catering/hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills for remote work.
• Proficiency with CRM software.

Responsibilities

• Manage a portfolio of client accounts as the main point of contact for catering needs.
• Guide clients through menu selections, customization options and event details.
• Process catering orders accurately with dietary restrictions and delivery times.
• Coordinate with production and delivery teams to ensure timely fulfillment.
• Address client concerns promptly to maintain satisfaction.
• Develop strategies to improve client retention and upsell services.

Skills

Account management

Customer service

Sales

CRM proficiency

Communication

Time management

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is looking for a dedicated and customer-focused Remote Catering Account Manager to oversee client relationships and manage catering orders from start to finish. This position is central to ensuring client satisfaction and repeat business by providing exceptional service and tailored culinary solutions. You will be the primary point of contact for clients, guiding them through menu selections, customizing offerings, and coordinating delivery logistics for various events. This fully remote role requires outstanding communication skills, a proactive approach, and the ability to manage multiple client accounts efficiently and professionally.

Key Responsibilities

• Manage a portfolio of client accounts, serving as the main point of contact for all catering needs and inquiries.
• Guide clients through menu selections, customization options, and event details, ensuring their vision is understood and met.
• Process catering orders accurately, confirming all details, including dietary restrictions, delivery times, and special requests.
• Coordinate seamlessly with the catering production team and delivery personnel to ensure timely and accurate order fulfillment.
• Address client concerns and resolve issues promptly and professionally to maintain high levels of customer satisfaction.
• Develop strategies to enhance client retention and identify opportunities for upselling services.

Requirements

• Proven experience in account management, customer service, or sales, ideally within the catering or hospitality industry.
• Excellent communication, listening, and interpersonal skills, with a talent for building rapport.
• Strong organizational skills and the ability to manage multiple tasks and deadlines effectively in a remote setting.
• Proficiency in using CRM software and other relevant remote work tools.
• A proactive, problem-solving attitude and a commitment to delivering outstanding client experiences.

Benefits

• Competitive annual salary with performance-based bonuses.
• Fully remote position offering excellent work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance benefits.
• Opportunities for professional development and training in account management.
• Access to innovative catering solutions and a supportive team environment.