Remote Car Service Concierge

Fixter Limited; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Career growth

Global team

Job summary

Fixter is seeking a dedicated Motor Service Advisor to be the face of our remote-first customer experience. You will assist customers via phone, email, and chat, helping them book services and resolve issues with a proactive mindset.

Join a fast-growing startup within the Renault Group ecosystem, delivering a world-class digital experience to car owners across Europe. This fully remote role offers opportunities for career development and collaboration with a global team.

Qualifications

• Experience in customer support or a customer-facing role.
• Some experience in telesales, business development or account management preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple customer inquiries simultaneously while maintaining a high standard of service.
• Familiarity with CRM systems and customer support tools is a plus.

Responsibilities

• Provide exceptional customer service by handling inquiries via phone, email, and live chat.
• Keep customers updated throughout the day on the status of their vehicles.
• Upsell additional products and services to customers.
• Troubleshoot and resolve customer concerns effectively, escalating issues to the appropriate team when necessary.
• Assist customers with booking services, answering questions about our offerings, and resolving issues related to their car maintenance experience.
• Maintain accurate customer records in our system, logging inquiries and interactions for future reference.
• Educate customers on Fixter’s services and tools to help them get the most out of their experience.
• Ensure customer satisfaction and foster positive relationships by addressing concerns and finding tailored solutions.
• Contribute to continuous improvement by providing feedback on customer pain points and suggesting enhancements to our services.

Skills

Customer service

Communication

Problem solving

CRM systems

Tools

CRM software

Live chat tools

Job description

Fixter is seeking a dedicated Motor Service Advisor to be the face of our remote-first customer experience. You will assist customers via phone, email, and chat, helping them book services and resolve issues with a proactive mindset.

Join a fast-growing startup within the Renault Group ecosystem, delivering a world-class digital experience to car owners across Europe. This fully remote role offers opportunities for career development and collaboration with a global team.