Remote AI Cloud Account Manager

Jobgether; South Africa; À distance; ZAR 2 197 000 - 4 224 000; Plein temps

Avantages offerts par ce poste

On-target earnings

Equity via RSUs

Remote-first environment

Home office stipend

Résumé du poste

Jobgether is seeking an Account Manager based in South Africa to strengthen and grow relationships within an AI infrastructure and cloud technology portfolio. The role blends customer success and commercial account management with a strong focus on retention, renewals and revenue expansion rather than new business acquisition.

You will work with developers and senior business stakeholders to identify growth opportunities, monitor account health, and translate usage insights into actionable

Qualifications

• 2-5 years of experience in account management, customer success, or post-sales roles, ideally within SaaS, cloud computing, or technology infrastructure.
• Strong analytical, written, and verbal communication, presentation and negotiation skills.

Responsabilités

• Serve as the primary contact for a portfolio of existing customers, building strong relationships with stakeholders.
• Monitor account health, usage, billing, renewal and expansion opportunities.
• Drive renewals, upsells, cross-sells including GPU capacity, feature modules, and premium support plans.
• Conduct quarterly and monthly business reviews to communicate ROI, roadmap updates, usage insights and new offerings.
• Collaborate with product, engineering and support to resolve issues and advocate for improvements.
• Develop account plans, forecasts and tailored growth strategies for retention and expansion.
• Track KPIs such as churn, renewal rates, net revenue retention, and customer satisfaction.

Connaissances

Account management

Stakeholder management

Data analysis

Customer success

Outils

CRM systems

Analytics tools

Slack

Description du poste

Jobgether is seeking an Account Manager based in South Africa to strengthen and grow relationships within an AI infrastructure and cloud technology portfolio. The role blends customer success and commercial account management with a strong focus on retention, renewals and revenue expansion rather than new business acquisition.

You will work with developers and senior business stakeholders to identify growth opportunities, monitor account health, and translate usage insights into actionable