Regional Retail Ops Leader

Clicks Group Limited

Limpopo

On-site

ZAR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Clicks Group Limited is seeking a Regional Manager to lead a management team across multiple stores in the Inland North region, delivering cost effective operations and service excellence to grow sales and profit.

The role reports to the Divisional Executive and focuses on strategic execution, people leadership, and stakeholder engagement to enhance brand value, market share, and customer experience across a multi-site FMCG footprint.

Qualifications

Minimum 5 years' senior operational management experience within a multi-site environment.
Extensive retail / FMCG store operations experience.
Extensive people management and leadership experience of middle management employees.
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

To recommend and drive regional business opportunities resulting in Sales and Operating Profit growth, while reinforcing the brands competitive edge.
To assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
To deliver continuous business process improvements within the region that improves operational execution and manages risk.
To monitor regional performance, identify and analyse trends, report on business performance and ensures appropriate actions are taken.
To be the customer’s first choice health and beauty retailer by living and driving the company values.
To drive a culture of customer service excellence that results in a great customer experience and increase in club card participation to set targets.
To effectively engage, persuade and influence stakeholders to provide regional insights and trends to NSSC that informs range, pricing and promotions, customer and people strategies to increases brand equity, gains market share, creates differentiation and improves the value offering.
To drive and deliver the store expansion growth targets for the region that delivers convenience to the customer.
To effectively lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.
To deliver the people strategy that ensures on-going pharmacy and professional development, capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
To drive and ensure adherence to HR policies and procedures aligned to corporate governance.