Regional Retail Leader: KZN & Eswatini Growth

Clicks Group Limited; Monkeyland KZN; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Clicks Group Limited seeks a Regional Manager to lead a management team across a number of stores within the KZN region, delivering a cost-effective operational strategy and service excellence to achieve sales and profit targets.

You will drive regional business opportunities, assume P&L accountability, lead process improvements, monitor performance, and engage stakeholders to enhance brand equity and customer experience.

Qualifications

• Minimum 5 years' senior operational management experience within a multi-site environment.
• Extensive retail / FMCG store operations experience.
• Extensive people management and leadership experience of middle management employees.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
• Essential: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)

Responsibilities

• Deliver a cost effective operational strategy and service excellence by leading and influencing operational teams and selected flagship stores in order to deliver the region's sales and operating profit targets.
• Assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
• Deliver continuous business process improvements within the region that improves operational execution and manages risk.
• Monitor regional performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken.
• Drive a culture of customer service excellence that results in a great customer experience and increases club card participation.
• Lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.
• Support and deliver the region's retention strategy so as to sustain staffing needs with focus on scarce and critical skills.
• Drive adherence to HR policies and procedures aligned to corporate governance.

Skills

Leadership

Communication Skills

Interpersonal Skills

Analytical Skills

Decision-Making Skills

Persuading Skills

Able to motivate people

Education

B.Com Degree or Diploma/B Pharm

Job description

Clicks Group Limited seeks a Regional Manager to lead a management team across a number of stores within the KZN region, delivering a cost-effective operational strategy and service excellence to achieve sales and profit targets.

You will drive regional business opportunities, assume P&L accountability, lead process improvements, monitor performance, and engage stakeholders to enhance brand equity and customer experience.