Regional Retail Operations Leader - Port Elizabeth

Placements24; Gqeberha; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Performance-based bonus

Medical aid

Retirement fund

Career development opportunities

Job summary

Placements24 is seeking an experienced Head of Retail Operations to oversee stores in Port Elizabeth and the Eastern Cape. The role requires strategic leadership, strong operational discipline, and a track record of driving sales and efficiency in a multi-site retail footprint.

You will set standards, manage budgets, coach regional managers, and ensure exceptional customer service. Travel within the Port Elizabeth region and broader Eastern Cape is expected as part of leading the field teams and

Qualifications

• 8+ years in retail management with 4+ in a senior oversight role.
• Bachelor's in Business Admin or Marketing; MBA is advantageous.
• Proven track record in sales growth, budgeting, and KPI delivery.

Responsibilities

• Develop and implement strategic operational plans to hit sales, profitability, and customer satisfaction targets.
• Oversee daily store operations and ensure policy compliance across stores.
• Coach and develop regional store managers and their teams.
• Drive inventory control, visual merchandising, and service standards.
• Monitor KPIs and take corrective actions to optimize performance.
• Manage budgets and control costs to maximize profitability.
• Ensure health, safety, and security compliance in stores.
• Collaborate with merchandising, marketing, and HR to align strategy.
• Identify and implement best practices in retail operations.
• Stay updated on industry trends and competitor activities.

Skills

Leadership

Budgeting

Change management

Data analysis

Team development

Education

Bachelor's in Business Administration or Marketing

MBA advantageous

Tools

Retail management software

Data analytics tools

Job description

Placements24 is seeking an experienced Head of Retail Operations to oversee stores in Port Elizabeth and the Eastern Cape. The role requires strategic leadership, strong operational discipline, and a track record of driving sales and efficiency in a multi-site retail footprint.

You will set standards, manage budgets, coach regional managers, and ensure exceptional customer service. Travel within the Port Elizabeth region and broader Eastern Cape is expected as part of leading the field teams and