Retail Team Leader: Inspire, Lead & Grow Sales

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training

Career growth opportunities

Job summary

Placements24 is seeking a Retail Team Leader for our store in Port Elizabeth, Eastern Cape. The role combines in-store supervision with potential off-site responsibilities and a focus on delivering outstanding customer service.

The successful candidate will lead a team, drive product knowledge, manage stock, and ensure a welcoming shopping environment while supporting the Store Manager in daily operations and achieving KPIs.

Qualifications

• Experience in a retail setting with supervisory or leadership responsibilities preferred.
• Strong customer service and communication skills.
• Ability to motivate and guide a team.
• Good organizational and time management skills.
• Familiarity with POS systems and basic inventory management.

Responsibilities

• Assist the Store Manager in daily store operations and staff supervision.
• Lead by example in providing excellent customer service and resolving inquiries.
• Support sales by driving product knowledge and sales techniques among team members.
• Manage inventory, including receiving stock, replenishing shelves, and stock takes.
• Ensure store presentation and visual merchandising standards are maintained.
• Train and mentor new team members on procedures and brand values.
• Handle cash register operations, including opening and closing procedures.
• Contribute to achieving store sales targets and KPIs.
• Ensure compliance with health, safety, and security policies.
• Assist with staff scheduling and management in the Store Manager's absence.
• Foster a positive and collaborative team atmosphere in Port Elizabeth store.

Skills

Customer service

Team leadership

Communication

Motivation & coaching

POS systems

Inventory management

Tools

POS software

Stock management software

Job description

Placements24 is seeking a Retail Team Leader for our store in Port Elizabeth, Eastern Cape. The role combines in-store supervision with potential off-site responsibilities and a focus on delivering outstanding customer service.

The successful candidate will lead a team, drive product knowledge, manage stock, and ensure a welcoming shopping environment while supporting the Store Manager in daily operations and achieving KPIs.