Regional Operations Executive – KZN and ESwatini

Clicks Group Limited; Durban; On-site; ZAR 1,800,000 - 2,200,000; Full time

Job summary

Clicks Group seeks a Regional Operations Executive to lead KZN and ESwatini, delivering cost‑effective operational strategy, service excellence and high‑performing teams. The role will drive sales, profit targets and customer experience from the Durban regional office.

The candidate will develop regional strategy, lead middle and senior management, improve governance, and advance the brand’s value proposition across stores and ClubCard initiatives.

Qualifications

• Essential: minimum 8 years in senior operational management within a multi-site environment.
• Extensive retail store operations experience.
• Extensive people management and leadership of middle management.
• Financial management experience (budgets, P&L, financial ratios).

Responsibilities

• Develop and execute a regional strategy delivering brand objectives and regional growth.
• Build and lead a high-performing regional team delivering sales and operating profit targets.
• Drive continuous operational improvement to enhance efficiency and reduce risk.
• Position Clicks as the preferred health and beauty retailer with strong customer experience.
• Provide strategic insights to influence range, pricing and promotions.
• Deliver regional store expansion targets and a robust people strategy.

Skills

Retail Management

Human Resource Management

Change Management

Strategic Management

Business Acumen

Commercial Awareness

Communication Skills

Interpersonal Skills

Negotiation Skills

Analytical Skills

Decision Making

Leadership

People Management

Planning and Organising

Governance & Compliance

Risk Management

Presenting & Influencing

Job description

Regional Operations Executive – KZN and ESwatini

Apply by: 9 August 2026

Position summary

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Eastern Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To lead the regional business by delivering a cost‑effective operational strategy, driving service excellence, and enabling high‑performing teams in order to achieve the sales and operating profit targets, strengthen customer and patient experience, and build a competitive advantage for the brand. This role will be based in the Regional Office in Durban.

Job Objectives:

• To develop and execute a regional strategy that delivers on the brand’s commercial and operational objectives and strengthens the competitive position of the region.
• To build and lead a high‑performing regional team that consistently delivers the agreed sales, operating profit, and overall financial performance targets.
• To drive continuous operational improvement across the region in order to enhance efficiency, reduce risk, and support sustainable and compliant store performance.
• To position Clicks as the customer’s first choice health and beauty retailer by consistently demonstrating and embedding the company values across all stores.
• To cultivate a culture of customer service excellence that elevates the customer and patient experience as well as drives growth in ClubCard participation to agreed targets.
• To provide strategic insights that influence range, pricing, and promotional strategies in order to improve brand equity, gain market share, strengthen differentiation, and enhance the customer value proposition.
• To deliver regional store expansion and footprint growth targets that increase customer convenience and support long‑term commercial performance.
• To develop and implement a regional people strategy that builds professional capability, supports succession and retention, and advances the brand’s talent and transformation agenda.
• To drive adherence to corporate governance requirements, policies, and procedures in order to strengthen compliance, manage risk, and protect the brand.

Education and Experience Requirements:

• Essential: Minimum 8 years’ senior operational management experience within a multi-sitr environment
• Extensive retail store operations experience
• Extensive people management and leadership experience of middle management employees
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Retail Management
• Human Resource Management
• Change Management
• Strategic Management
• Business Acumen
• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Negotiation Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills
• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations