Regional Operations Manager - Sports Facilities

Placements24; Durban; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Medical aid & provident fund

Professional development & certs

Company vehicle or travel allowance

Job summary

Placements24 is seeking a Regional Operations Manager to oversee several Durban-area sports facilities in KwaZulu-Natal. The role combines hands-on site leadership with strategic policy development, safety compliance, and budget oversight to maximise performance and customer satisfaction.

You will lead and coach facility teams, coordinate with maintenance and technical staff, and build strong ties with clubs and community stakeholders while driving initiatives to improve patron experience and

Qualifications

• Bachelor's degree in Facilities Management or related field.
• 5+ years of experience managing sports facilities or large venues.
• Experience overseeing multiple sites or a large, complex facility.
• Strong leadership and financial acumen.
• Knowledge of safety, maintenance and customer service.

Responsibilities

• Oversee day-to-day operations of multiple facilities within the region, including Durban.
• Develop and implement operational policies and procedures for efficiency, safety, and compliance.
• Manage facility budgets, control costs, and identify revenue opportunities.
• Lead, train, and motivate facility management staff to deliver exceptional service.
• Ensure all facilities meet health, safety, and environmental regulations.
• Coordinate with maintenance and technical teams to keep equipment and infrastructure in top condition.
• Build relationships with local sports clubs, governing bodies, and community stakeholders.
• Implement strategic initiatives to enhance patron experience and facility utilization.
• Conduct regular performance reviews and site inspections for operational excellence across venues.

Skills

Leadership

Multi-site management

Budget management

Customer service

Problem solving

Decision making

Stakeholder management

Education

Bachelor's degree in Facilities Management

Tools

MS Office Suite

Job description

About the Role

Our client, a prominent operator of premier sports facilities, is looking for a dedicated and experienced Regional Operations Manager to oversee and optimize operations across their facilities in and around Durban. This role is critical for ensuring the highest standards of service delivery, operational efficiency, and client satisfaction. You will be responsible for managing multiple venues, leading facility teams, and implementing best practices in sports facility management. The position is based in **KwaZulu-Natal** and requires a hands-on approach with regular site visits. The ideal candidate will possess strong leadership skills, a deep understanding of sports facility operations, and a commitment to maintaining safe and engaging environments for athletes and the public.

Key Responsibilities

• Oversee the day-to-day operations of multiple sports facilities within the assigned region, including Durban .
• Develop and implement operational policies and procedures to ensure efficiency, safety, and compliance.
• Manage facility budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, train, and motivate facility management staff to deliver exceptional service standards.
• Ensure all facilities meet stringent health, safety, and environmental regulations.
• Coordinate with maintenance and technical teams to ensure all equipment and infrastructure are in optimal working condition.
• Develop and maintain strong relationships with local sports clubs, governing bodies, and community stakeholders.
• Implement strategic initiatives to enhance the patron experience and drive facility utilization.
• Conduct regular performance reviews and site inspections to ensure operational excellence across all managed venues.

Requirements

• Bachelor's degree in Facilities Management, Sports Management, Business Administration, or a related discipline.
• Minimum of 5 years of experience in managing sports facilities or large-scale leisure venues.
• Proven experience in managing multiple sites or a large, complex facility.
• Strong understanding of sports facility operations, including maintenance, safety protocols, and customer service.
• Demonstrated leadership and team management skills, with the ability to inspire and develop staff.
• Excellent financial acumen and experience in budget management and cost control.
• Proficiency in relevant software, including MS Office Suite and facility management systems.
• Excellent problem-solving and decision-making abilities.
• Knowledge of the Leisure & Sports industry in South Africa, specifically in the **Durban** area, is advantageous.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive medical aid and provident fund.
• Opportunities for professional development and certifications.
• Company vehicle or travel allowance for regional travel.
• A dynamic work environment within the vibrant sports scene of Durban .
• Employee access to facility amenities and event tickets.
• Relocation assistance may be considered for exceptional candidates.