Hospitality Operations Manager

Karen Tupper Recruitment; Wes-Kaap; Vor Ort; ZAR 1.200.000 - 1.600.000; Vollzeit

Zusammenfassung

Karen Tupper Recruitment is seeking an experienced hospitality executive to lead day-to-day operations across luxury estate departments. The role focuses on delivering premium service, guest satisfaction, and consistent brand standards on-site.

The successful candidate will coach senior leaders and teams, manage budgets and resources, and drive continuous improvement while upholding safety and compliance across the estate. Significant experience in premium environments is essential.

Qualifikationen

• 10–12 years hospitality experience with senior leadership exposure.
• Experience in luxury or premium hospitality environments.
• Strong commercial, operational and financial management skills.

Aufgaben

• Lead day-to-day hotel/estate operations across departments, ensuring service standards.
• Drive guest satisfaction and premium estate experience.
• Coach and develop HODs and teams to foster accountability and collaboration.
• Monitor budgets, costs, profitability and resource utilisation.
• Collaborate with Commercial Revenue to translate insights into actions.
• Oversee planning, stock control, compliance, health & safety quality.

Kenntnisse

People management

Operations management

Financial acumen

Leadership

Communication

Ausbildung

Hospitality/Business/Event mgmt degree

Jobbeschreibung

Key Responsibilities

• Lead day-to-day operations across all hospitality departments, ensuring consistent service and brand standards.
• Drive guest satisfaction and deliver a premium, seamless estate experience.
• Lead, coach and develop Hospitality HODs, supervisors and teams, fostering accountability, collaboration and a positive workplace culture.
• Monitor operational performance, budgets, costs, profitability and resource utilisation.
• Work closely with the Commercial Revenue Manager to translate revenue and performance insights into effective operational actions.
• Oversee operational planning, systems, stock control, compliance, health and safety and quality assurance.
• Identify opportunities for continuous improvement, efficiency and sustainable growth.
• Manage operational challenges, resolve conflicts and maintain effective communication across departments.
• Support a healthy, respectful workplace culture and sustainable work-life balance.

Requirements

• SA Citizen
• Relevant degree or certification in Hospitality, Business, Food & Beverage or Event Management.
• 10–12 years’ hospitality experience, including at least 5 years in a senior leadership role.
• Proven experience managing multiple hospitality operations, ideally within luxury, boutique, wine-estate or premium environments.
• Strong commercial, operational, financial and people-management skills.
• Excellent communication, problem-solving and leadership abilities.
• High emotional intelligence and a genuine commitment to service excellence.
• South African labour, health & safety, environmental and compliance knowledge.