Regional Operations Manager

The Good Human (Pty)Ltd; Kempton Park; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

The Good Human (Pty)Ltd is seeking an executive to oversee eight properties across South Africa and Botswana, ensuring top-tier guest experiences and strict regulatory compliance.

You will lead General Operations Managers, drive efficiency and revenue across gaming, hospitality, and services, and align regional operations with corporate strategy.

This role emphasizes talent development, stakeholder engagement with regulators and authorities, and ongoing transformation across regions.

Responsibilities

• Provide management oversight of 8 properties across South Africa and Botswana, ensuring consistent delivery of operational standards, guest experience excellence, and compliance.
• Lead and manage the performance of all General Operations Managers, ensuring clear accountability, performance management, and leadership development.
• Drive operational efficiency across all functions within the properties.
• Drive revenue optimisation strategies across gaming, hospitality, conferencing, entertainment, and other services.
• Oversee budgeting, forecasting, financial reporting, and performance tracking across the portfolio.
• Ensure full compliance with gaming regulations, hospitality legislation, licensing requirements, labour law, health and safety, and regulatory frameworks in both South Africa and Botswana.
• Drive succession planning, talent development, leadership capability building, and transformation initiatives across regions.
• Act as a senior representative of the group in the region, managing relationships with regulators, shareholders, government bodies, tourism authorities, joint venture partners, suppliers, and community stakeholders.
• Ensure alignment between corporate leadership and regional operations.
• Ensure consistent guest experience standards and service excellence across all properties.
• Oversee reputation management, guest satisfaction performance, and quality assurance frameworks.
• Drive customer loyalty, repeat business, and market differentiation strategies.

Job description

Key Responsibilities

• Provide management oversight of 8 properties across South Africa and Botswana, ensuring consistent delivery of operational standards, guest experience excellence, and compliance.

• Lead and manage the performance of all General operations Managers, ensuring clear accountability, performance management, and leadership development.

• Drive operational efficiency across all functions within the properties.

• Drive revenue optimisation strategies across gaming, hospitality, conferencing, entertainment, and other services.

• Oversee budgeting, forecasting, financial reporting, and performance tracking across the portfolio.

• Ensure full compliance with gaming regulations, hospitality legislation, licensing requirements, labour law, health and safety, and regulatory frameworks in both South Africa and Botswana.

• Drive succession planning, talent development, leadership capability building, and transformation initiatives across regions.

• Act as a senior representative of the group in the region, managing relationships with regulators, shareholders, government bodies, tourism authorities, joint venture partners, suppliers, and community stakeholders.

• Ensure alignment between corporate leadership and regional operations.

• Ensure consistent guest experience standards and service excellence across all properties.

• Oversee reputation management, guest satisfaction performance, and quality assurance frameworks.

• Drive customer loyalty, repeat business, and market differentiation strategies.