Regional Manager

Empact Group; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Empact Group is seeking a Regional Manager with HACCP site experience to oversee cleaning operations across multiple sites in the region. You will lead a diverse team of cleaning professionals, drive operational efficiency, and ensure safety and client satisfaction.

Responsibilities include developing strategies, supervising daily operations, training staff, managing client relations, and monitoring performance metrics to implement improvements.

Qualifications

• Proven track record in a management role within cleaning or facilities services.
• Demonstrable experience in operational management, including staff supervision and training.
• Strong knowledge of cleaning standards, health and safety regulations, and quality assurance processes.
• Excellent interpersonal and communication skills to effectively manage teams and client relations.
• Ability to analyze performance metrics and utilize them to drive service improvement.
• Proficient in using management software and tools for operational oversight.

Responsibilities

• Develop and implement cleaning service strategies that align with company objectives and enhance client satisfaction.
• Supervise daily operations to ensure compliance with safety and cleanliness regulations.
• Lead, train, and mentor a diverse team of cleaning staff to promote a positive work environment and meet performance goals.
• Manage client relationships, addressing concerns and queries to maintain high service levels.
• Conduct regular site inspections to assess service quality and operational effectiveness.
• Analyze service data and performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate with other departments to streamline operations and ensure availability of necessary supplies and equipment.
• Prepare and manage regional budgets, ensuring cost-effective operations while achieving service targets.

Skills

Staff supervision

Operations management

Health & safety

Quality assurance

Client relations

Performance metrics

Budget management

Team leadership

Interpersonal skills

Education

Bachelor's degree in Business Administration

Job description

We are seeking to employ a Regional Manager to join our team with experience in managing HACCP sites. This role will oversee operations and performance across multiple food manufacturing and packaging sites across different locations within the region. Primary focus will be to ensure the highest standards of cleanliness and customer satisfaction while managing a team of cleaning professionals and driving operational efficiency.

Key Responsibilities

• Develop and implement cleaning service strategies that align with company objectives and enhance client satisfaction.
• Supervise daily operations to ensure compliance with safety and cleanliness regulations.
• Lead, train, and mentor a diverse team of cleaning staff to promote a positive work environment and meet performance goals.
• Manage client relationships, addressing concerns and queries to maintain high service levels.
• Conduct regular site inspections to assess service quality and operational effectiveness.
• Analyze service data and performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate with other departments to streamline operations and ensure availability of necessary supplies and equipment.
• Prepare and manage regional budgets, ensuring cost-effective operations while achieving service targets.

Requirements

• Proven track record in a management role within the cleaning or facilities services industry.
• Demonstrable experience in operational management, including staff supervision and training.
• Strong knowledge of cleaning standards, health and safety regulations, and quality assurance processes.
• Excellent interpersonal and communication skills to effectively manage teams and client relations.
• Ability to analyze performance metrics and utilize them to drive service improvement.
• Proficient in using management software and tools for operational oversight.

Preferred Qualifications

• Relevant management qualification or degree in business administration or similar field.
• Experience with green cleaning practices and sustainability initiatives.
• Familiarity with budget management and financial reporting in a service-oriented environment.
• Certification in health and safety standards related to cleaning services.