Receptionist - Rustenburg

Fidelity Services Group; Noordwes; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fidelity Services Group is seeking an Administrator (Receptionist) in Noordwes, South Africa. The role involves directing walk-in and phone inquiries to the correct department, managing switchboard operations, and handling messages when staff are unavailable.

You will assist with correspondence, faxes, purchasing, and general office chores to support daily operations. The position also covers filing, banking-related tasks, lead capturing, and collaboration with sales to ensure smooth customer

Qualifications

• Reception/administrative role experience in a corporate environment
• Experience with switchboard and handling inbound calls
• Ability to manage correspondence and procure stationery
• Strong organizational skills and attention to detail

Responsibilities

• Delegate walk-in/phone-in clients to correct department
• Operate switchboard and transfer calls to the appropriate person
• Take messages when staff are unavailable to take calls
• Handle correspondence and distribute incoming faxes
• Procurement tasks: purchasing and stationery orders
• Manage filing and Debtor/Client alphabets in files
• Handle banking tasks and daily banking entries
• Sales support: capture leads and related follow-ups
• Assist with adhoc responsibilities
• Assist client queries and liaise with HO (Sales)

Job description

JOB DESCRIPTION FOR ADMINISTRATOR (RECEPTIONIST)

Receptionist:

• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence
• Receiving incoming faxes – giving through to the correct person
• Purchasing
• Ordering stationery from HO, i.e. contract book etc
• Stationery requisitions i.e. pens, paper etc locally
• General grocery requisitions i.e. coffee, tea, sugar and milk
• Any other purchases as requested from time to time:
  • Obtaining quotation from supplier
  • Creating/requesting requisition
  • Obtaining PO from Procurement (HO)
  • Placing order with the supplier
  • Combine supplier invoice and PO after receiving and checking the goods
  • Handing over to person receipting in the branch (Supervisor)

Filing:

• Preparing the individual file
• Placing the relevant documentation in the file
• File alphabetically according to the Debtor Code

Finance:

• Banking
• Daily banking
• Posting the banking on the Q-Drive

Other:

• Adhoc responsibilities

Sales:

• Receiving leads (phone calls/walk in clients)
• Completing paperwork regarding leads (manual method)
• Capturing leads on Listener (same day)
• Capturing leads on Rep/Consultant individual pages – Q-drive
• Capturing leads on Sales Managers page – Q-drive
• Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
• Drawing previous days leads from Listener / dividing between consultants and following normal lead process
• Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
• Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
• Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
• Tuesday and Friday mornings – update self-generated leads
• Assisting with Telesales

Client queries:

• Assisting walk-in clients with queries and liaising with HO (Sales)