Receptionist

The Farmhouse Hotel; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Exposure to multi-property systems

Supportive leadership

Staff benefits

Growth potential

Job summary

The Farmhouse Hotel, part of the Village n Life hospitality group, seeks an energetic Receptionist to welcome guests and manage front desk administration. You will coordinate daily guest interactions, ensuring smooth arrivals and departures while supporting reservations, housekeeping and maintenance teams.

You’ll handle check-ins/outs on Opera, respond to inquiries, process payments, and upsell facilities. A collaborative, service-driven mindset is essential for success in this role.

Qualifications

• Minimum 2 years’ experience in front desk or similar role
• Excellent communication and guest service skills
• Strong knowledge of Opera and front desk processes
• Ability to multitask in a fast-paced environment
• Professional appearance and reliability

Responsibilities

• Manage guest check-in and check-out on Opera
• Handle guest enquiries via phone, email, and in person
• Process payments and foreign exchange transactions
• Coordinate with housekeeping, reservations and maintenance
• Upsell hotel facilities, spa, dining and activities
• Provide information on local attractions and transport

Skills

Guest service

Communication

Multitasking

Team player

Problem solving

Professional appearance

Education

Grade 12

Tools

Opera system

Job description

This role forms part of the Front Office team at The Farmhouse Hotel, within the Village n Life hospitality group.

The Role

As Receptionist, you’ll be responsible for welcoming guests, managing front desk administration and ensuring a smooth arrival and departure process. You’ll play a central role in daily guest interaction while supporting operational flow between reservations, housekeeping and maintenance. This position combines hosting, administration and guest coordination, ensuring the front office runs efficiently day to day.

Key Responsibilities

• Manage guest check-in and check-out procedures on Opera
• Handle guest enquiries via phone, email and in person
• Relay and route written and verbal messages accurately
• Process payments, billing and foreign exchange transactions
• Provide accurate change and maintain financial accuracy at the front desk
• Coordinate guest requests with housekeeping and maintenance teams
• Receive, store and deliver luggage, parcels and mail
• Assist guests with errands and special requests
• Upsell hotel facilities, food and beverage outlets and wellness services
• Make restaurant, spa and activity reservations for guests
• Provide information on local attractions, transport and tourism services
• Maintain strong knowledge of the hotel, surrounding area and group properties
• Support switchboard and night audit relief when required
• Perform general clerical and administrative duties
• Ensure the front desk area remains organised, presentable and aligned with company standards
• Maintain accurate guest records and daily administration on Opera
• Remain telephonically available and responsive to email communication when on duty

What We’re Looking For

• Grade 12 or equivalent
• Minimum 2 years’ experience in the same or similar role
• Opera system experience essential
• Strong communication and guest service skills
• Sound judgement and problem-solving ability
• Professional appearance and reliability
• Ability to multitask in a fast-paced environment
• Flexible to work weekends, public holidays and overtime when required
• A collaborative team player with a service-driven mindset

What We Offer

• Competitive remuneration aligned with experience
• Exposure to multi-property hospitality systems and processes
• Supportive leadership and structured operational guidance
• Staff benefits aligned with group policies
• A stable hospitality environment with growth potential