Professional, Administrative Assistant

Jones Lang LaSalle Incorporated; Gauteng; Sur place; ZAR 600 000 - 800 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated in Johannesburg is seeking a Fieldglass Manager to support the IFM – SCB Account. The role emphasizes end-to-end client onboarding, governance, and compliance with security standards.

You will coordinate onboarding activities, manage vendor relations, and ensure go-live approvals while maintaining service quality and stakeholder engagement across internal and external teams.

Qualifications

• Experience in a high-profile corporate environment and corporate governance awareness.
• Degree would be beneficial and HR exposure/experience is preferred.
• Technical facilities background (Facilities Management, Engineering, Project Management or related job experience) preferred.

Responsabilités

• Own end-to-end client onboarding with a focus on onboarding efficiency and quality.
• Coordinate with internal teams to draft and execute service level agreements.
• Oversee onboarding clearance and go-live approvals with KYC compliance.
• Identify and mitigate onboarding risks to ensure timely delivery.
• Maintain strong relationships with clients and internal/external stakeholders.

Connaissances

Vendor management

Client relations

Onboarding & offboarding

Risk management

Project management planning

Formation

Degree

HR exposure/experience

Facilities/Engineering background

Outils

Outlook

Excel

Word

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Fieldglass Manager Department/Client Account: IFM – SCB Account Line Manager: Governance Lead Number of Subordinates: 0

Job Summary/Goals: The Facilities Manager is responsible for providing support to ensure all Fieldglass related activity on the Global SCB Account is attended to in an effective and efficient manner. Must also demonstrate a high level of security/compliance awareness at all times.

Duties and Responsibilities

Focus Areas

• Vendor Management
• Client Relations
• Client Onboarding & Offboarding
• Risk Management
• Project Management Planning

Administration

• Timeously address client queries in relation to the onboarding process
• Engage with relevant internal departments to ensure timeous drafting of service level agreement(s)
• Engage with Program Officers regarding on-boarding clearance and offboarding
• Obtain all internal and external go-live approvals
• Ensure all “KYC” On boarding documents are completed correct and validated

Facilitation

• Identify, define, implement, and lead client onboarding process, focusing on end-to-end ownership of the client experience
• Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
• Proactively identify risks or challenges to ensure efficient client onboarding
• Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients

Stakeholder Management

• Provide subject matter expertise when engaging clients on ‘go‑live’ implementation ensuring clients have been given adequate training and demonstrations of various platforms from a user perspective
• Anticipate client needs in relation to training, platform demonstrations or onsite support and engage relevant internal teams to ensure clients’ needs are met timeously
• Build and maintain relationships with clients and internal and external stakeholders
• Reporting to assurance requirements and client requirements
• Create onboarding Programme (Onboarding Platform)
• Facilitate training liaising with SMEs
• Enhance buddy programme
• Manage Knowledge Library Overview and Track all required trainings for the account

Skills/Competencies

• Proactive Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.
• Professional, friendly, and welcoming attitude
• Good attention to detail
• Ability to show initiative
• Excellent communication skills
• Organisational skills and the ability to prioritise a busy workload
• Customer service background essential

Experience

Experience of working within a high-profile corporate environment

Qualifications

• Degree would be beneficial
• Human Resources exposure/experience
• Technical facilities background preferred (Facilities Management, Engineering, Project Management or related job experience)

Location

On-site –Johannesburg, ZAF

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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