Professional, Administrative Assistant

Jones Lang LaSalle Incorporated; Johannesburg; On-site; ZAR 650,000 - 950,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Fieldglass Manager to support the Global SCB Account onboarding and related activities. You will lead end-to-end onboarding, coordinate with Workplace leads and facility managers, and ensure timely approvals and KYC checks.

The role demands a proactive mindset, strong client service, and excellent communication across internal teams. A facilities background and HR exposure are beneficial for success.

Qualifications

• Experience in a high-profile corporate environment preferred.
• Degree would be beneficial.
• HR exposure/experience is advantageous.
• Technical facilities background is preferred.

Responsibilities

• Lead client onboarding process end-to-end and coordinate with stakeholders.
• Organise go-live activities, training and platform demonstrations.
• Maintain onboardingProgramme and Knowledge Library.
• Address onboarding risks and ensure timely approvals and KYC validation.
• Provide subject matter expertise and exceptional client service.

Skills

Facilities management

IT skills

Outlook

Excel

Word

Communication skills

Organisational skills

Customer service

Initiative

Education

Degree preferred

HR exposure/experience

Technical facilities background

Tools

Outlook

Excel

Word

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Title: Fieldglass ManagerDepartment/Client Account: IFM – SCB AccountLine Manager: Governance LeadNumber of Subordinates: 0Job Summary/Goals: The Facilities Manager is responsible for providing support to ensure all Fieldglass related activity on the Global SCB Account is attended to in an effective and efficient manner. Must also demonstrate a high level of security/compliance awareness at all times.Duties and ResponsibilitiesFocus Areas:Vendor ManagementClient RelationsClient Onboarding & OffboardingRisk ManagementProject ManagementPlanning:Lead collaborative dialogue with Clients / Workplace Lead / Facility ManagersContinuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.Administration:Timeously address client queries in relation to the onboarding processEngage with relevant internal departments to ensure timeous drafting of service level agreement(s)Engage with Program Officers regarding on-boarding clearance and offboarding.Obtain all internal and external go-live approvals.Ensure all “KYC” On boarding documents are completed correct and validatedFacilitationIdentify, define, implement, and lead client onboarding process, focusing on end-to-end ownership of the client experience.Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-marketProactively identify risks or challenges to ensure efficient client onboarding.Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients.Stakeholder ManagementProvide subject matter expertise when engaging clients on ‘go-live’ implementation ensuring clients have been given adequate training and demonstrations of various platforms from a user perspective.Anticipate client needs in relation to training, platform demonstrations or onsite support and engage relevant internal teams to ensure clients’ needs are met timeously.Build and maintain relationships with clients and internal and external stakeholders.Reporting to assurance requirements and client requirements.Create onboarding Programme (Onboarding Platform)Facilitate training liaising with SMEsEnhance buddy programmeManage Knowledge LibraryOverview and Track all required trainings for the accountSkills/CompetenciesProactiveKnowledge of Facilities Management processes preferableIT Skills, Outlook, Excel, Word.Professional, friendly, and welcoming attitudeGood attention to detailAbility to show initiativeExcellent communication skillsOrganisational skills and the ability to prioritise a busy workloadCustomer service background essentialExperience:Experience of working within a high-profile corporate environmentQualificationsDegree would be beneficialHuman Resources exposure/experienceTechnical facilities background preferred (Facilities Management, Engineering, Project Management or related job experience)If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.