Reception Administrator

Mediclinic International; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mediclinic International is seeking an Admissions/Discharge Administrator to assist patients with registrations, pre-admissions and discharges in a professional and compliant manner.

The role emphasizes accurate patient administration, cash handling, and adherence to policy to minimise financial risk in a private healthcare setting.

Qualifications

• Grade 12 or equivalent is essential.
• Experience in private healthcare reception is desirable.

Responsibilities

• Assist patients with admissions and discharges in a professional manner.
• Capture and process admissions per procedure to prevent operational and financial risk.
• Support discharge planning per the Patient Administration Manual.

Skills

Admissions processing

Financial risk awareness

Medical terminology

Cash handling

Healthcare compliance

Education

Grade 12

Tools

AS400 system

Hospital switchboard

ICD/CPT coding

Job description

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Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile