ADMISSIONS CLERK

Joint Medical Holdings; Durban; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Joint Medical Holdings in Durban is seeking an Admissions Clerk to manage patient admissions efficiently and professionally. You will assist patients with medical-aid details, verify authorizations, and process deposits and fees while ensuring accurate records in the hospital information system.

The role requires 1–2 years hospital admissions experience, proficiency with Delta 9, and willingness to work shifts. You will support switchboard and reception duties within a multidisciplinary team.

Qualifications

• Matric / Grade 12 is essential.
• Computer literate with basic IT skills.
• 1–2 years hospital admissions experience preferred.
• Experience with the Delta 9 system required.
• Knowledge of the hospital admissions process essential.
• Willingness to do shift work (night/day).
• Switchboard experience is an added advantage.

Responsibilities

• Welcome and assist patients, visitors, doctors and stakeholders professionally.
• Register patient admissions with accurate information and documentation.
• Verify medical aid details and obtain required authorizations.
• Process deposits and private fees according to procedures.
• Capture and update patient information in the hospital information system.
• Coordinate admissions, bed bookings and patient flow with departments.
• Assist with billing-related administration and respond to queries.

Skills

Computer literacy

Patient service

Communication

Education

Matric / Grade 12

Tools

Delta 9 system

Job description

PURPOSE OF POSITION

To provide an efficient, professional and patient-focused admissions service by accurately administering patient admissions and related reception processes; assisting patients with medical-aid and private-patient requirements; and processing deposits and payments securely. The Admissions Clerk supports smooth patient flow, accurate records, effective communication and compliance with JMH policies and procedures.

KEY PERFORMANCE AREAS

• Welcome and assist patients, visitors, doctors and stakeholders in a professional and courteous manner.
• Register patient admissions and ensure all information and documentation are accurate and complete.
• Verify medical aid details and obtain required authorizations.
• Process patient deposits, co-payments and private fees in accordance with company procedures.
• Capture and update patient information accurately on the hospital information system.
• Coordinate admissions, bed bookings and patient flow with relevant hospital departments.
• Assist with billing-related administration and resolve admission-related queries.
• Maintain confidentiality of patient information and comply with all hospital policies and procedures.
• Provide excellent customer service while working effectively within a multidisciplinary team.
• Support switchboard and reception functions as required.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Computer literate.
• Must have minimum 1-2 years relevant hospital experience.
• Experience with the Delta 9 system is required.
• Experience with medical aids and pre-authorizations is essential.
• Knowledge of the hospital admissions process.
• Must be prepared to do shiftwork (Night shift / Day Shift).
• Switchboard experience is an added advantage.

NB: Only short-listed candidates will be contacted.

POPIA CLAUSE – HR ADVERTS

Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA). By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position. If unsuccessful, your personal information is securely destroyed and is not retained by the company. Preference will be given to employees from the designated group in line with the Employment Equity Act.