ADMISSIONS CLERK - CITY HOSPITAL

Joint Medical Holdings Group; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Joint Medical Holdings Group is seeking an Admissions Clerk to provide efficient, patient-focused admissions support. You will accurately administer admissions, assist patients with medical-aid details and private payments, and handle deposits securely.

You will ensure smooth patient flow, maintain accurate records, and collaborate with hospital departments while upholding confidentiality and JMH policies.

Qualifications

• Matric/Grade 12 is required.
• Computer literacy is essential.
• Experience with hospital admissions and medical aids is required.
• Ability to operate the Delta 9 system and handle pre-authorizations.
• Shift work including night and day shifts may be required.

Responsibilities

• Welcome and assist patients and stakeholders in a courteous manner.
• Register admissions and ensure information is accurate and complete.
• Verify medical aid details and obtain required authorizations.
• Process deposits and private fees according to procedures.
• Capture patient information on the hospital information system.
• Coordinate admissions and bed bookings with hospital departments.
• Assist with billing-related administration and handle queries.
• Maintain confidentiality and comply with policies.
• Support switchboard and reception functions as needed.

Skills

Computer literacy

Customer service

Education

Matric / Grade 12

Tools

Delta 9 system

Job description

JOB DESCRIPTION

PURPOSE OF POSITION

To provide an efficient, professional and patient-focused admissions service by accurately administering patient admissions and related reception processes; assisting patients with medical-aid and private-patient requirements; and processing deposits and payments securely. The Admissions Clerk supports smooth patient flow, accurate records, effective communication and compliance with JMH policies and procedures.

KEY PERFORMANCE AREAS

• Welcome and assist patients, visitors, doctors and stakeholders in a professional and courteous manner.
• Register patient admissions and ensure all information and documentation are accurate and complete.
• Verify medical aid details and obtain required authorizations.
• Process patient deposits, co-payments and private fees in accordance with company procedures.
• Capture and update patient information accurately on the hospital information system.
• Coordinate admissions, bed bookings and patient flow with relevant hospital departments.
• Assist with billing-related administration and resolve admission-related queries.
• Maintain confidentiality of patient information and comply with all hospital policies and procedures.
• Provide excellent customer service while working effectively within a multidisciplinary team.
• Support switchboard and reception functions as required.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Computer literate.
• Must have minimum 1-2 years relevant hospital experience.
• Experience with the Delta 9 system is required.
• Experience with medical aids and pre-authorizations is essential.
• Knowledge of the hospital admissions process.
• Must be prepared to do shiftwork (Night shift / Day Shift).
• Switchboard experience is an added advantage.

NB: Only short-listed candidates will be contacted.
POPIA CLAUSE – HR ADVERTS
Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA).
By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position.
If unsuccessful, your personal information is securely destroyed and is not retained by the company.
Preference will be given to employees from the designated group in line with the Employment Equity Act.