Confirmations Clerk

Joint Medical Holdings Ltd.; Durban; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Joint Medical Holdings Ltd. in Durban is seeking an admissions administrator to manage the full confirmations and authorisations process at the front of a hospital.

You will liaise with medical aids, internal teams and patients to ensure accurate admissions, authorisations, deposits, and billing readiness. You will handle day and night shifts, coordinate with doctors rooms and case management to obtain authorisation numbers, inform patients about payment procedures, deposits, and ensure

Qualifications

• Matric certificate (essential).
• 1–2 years relevant hospital or healthcare admissions experience.
• Proven experience working with Medical Aids and Pre-authorisations (essential).
• Experience with the Delta 9 system (essential).
• Willingness to work shifts (Day and Night Shift).

Responsibilities

• Receive patients into admissions with a positive, friendly, and professional approach.
• Manage and coordinate medical aid confirmations and pre-authorisations with medical aids on behalf of admissions and clinical teams.
• Liaise with doctors rooms, case management, and internal departments to obtain and validate authorisation numbers timeously.
• Manage authorisations for the team with medical aids, including follow-ups on outstanding approvals to prevent admission and billing delays.
• Inform patients of payment procedures, clearly explaining medical aid versus private fee splits.
• Inform private patients of deposits payable and advise that account balances are to be settled on discharge.
• Respect the confidentiality of patients, visitors, and doctors requirements, addressing needs with maturity and concern.
• Accept deposits and issue receipts for patient deposits (e.g. maternity bookings, future operations, cosmetic procedures), ensuring secure handling of monies and compliance with the Cash Policy by placing funds in the drop safe.
• Maintain accurate administration controls relating to cash collections and authorisation documentation.
• Work independently, under pressure, and unsupervised while maintaining accuracy and professionalism.

Skills

Medical admissions

Medical aid coordination

Communication skills

Professionalism

Education

Matric certificate

Tools

Delta 9 system

Job description

The incumbent will be responsible for managing the full confirmations and authorisations process at the front of hospital. This includes liaison with medical aids, internal teams, and patients to ensure accurate admissions, authorisations, deposits, and billing readiness.

KEY PERFORMANCE AREAS

• Receive patients into admissions with a positive, friendly, and professional approach.
• Manage and coordinate medical aid confirmations and pre-authorisations with medical aids on behalf of admissions and clinical teams.
• Liaise with doctors rooms, case management, and internal departments to obtain and validate authorisation numbers timeously.
• Manage authorisations for the team with medical aids, including follow-ups on outstanding approvals to prevent admission and billing delays.
• Inform patients of payment procedures, clearly explaining medical aid versus private fee splits.
• Inform private patients of deposits payable and advise that account balances are to be settled on discharge.
• Respect the confidentiality of patients, visitors, and doctors requirements, addressing needs with maturity and concern.
• Accept deposits and issue receipts for patient deposits (e.g. maternity bookings, future operations, cosmetic procedures), ensuring secure handling of monies and compliance with the Cash Policy by placing funds in the drop safe.
• Maintain accurate administration controls relating to cash collections and authorisation documentation.
• Work independently, under pressure, and unsupervised while maintaining accuracy and professionalism.

MINIMUM REQUIREMENTS

• Matric certificate (essential).
• Minimum of 1–2 years relevant hospital or healthcare admissions experience.
• Proven experience working with Medical Aids and Pre-authorisations (essential).
• Experience with the Delta 9 system (essential).
• Willingness to work shifts (Day and Night Shift).

SKILLS

(Practical & Technical)

• A general knowledge of hospital systems, processes and procedures

BEHAVIOURAL ATTRIBUTES

(Personality Characteristics)

• Professionalism and initiative
• Well-spoken and respectful
• Must be able to adhere to all company rules and policies

JMH VALUES

(Commitment)

• We respect the dignity of an individual.
• We are committed to giving our doctors top quality service.
• We are committed to building an atmosphere of trust, and to train and develop our staff to their fullest potential.

We are committed to providing our shareholders with a fair rate of return on their investment.

• We will act in a responsible manner towards our physical and social environment.

NB: POPIA CLAUSE

Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA).

By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position.

If unsuccessful, your personal information is securely destroyed and is not retained by the company.

Closing date for applications is 30 January 2026