Real-Time Fraud Prevention & Support Specialist

PayJoy, Inc; South Africa; On-site; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Health insurance for employee & family

Pension Fund

Life & disability insurance

20 days vacation

Co-working travel perk

Professional development perk

Phone & home office allowance

Job summary

PayJoy, Inc. in South Africa is seeking a Fraud Prevention Representative who will monitor transactions in real time and collaborate with teams across countries to mitigate risk while maintaining excellent customer service.

The role requires strong communication skills, basic English, and familiarity with MS Office. You will analyze diverse fraud vectors, investigate issues, and help ensure secure, compliant financing solutions for our customers.

Qualifications

• Partially or completed technical or university studies in related areas like Business Administration or Communications.
• Basic level of English.
• Intermediate knowledge of Microsoft Office tools.
• At least one year of experience in customer service or support, preferably in sales or the financial sector.
• Effective communication and teamwork under pressure.

Responsibilities

• Real-time evaluation and transcription of missing Identity Document information for suspicious sales.
• Prevent identity theft and other fraud vectors; report them accurately.
• Assist Finance Order originations by approving good sales and blocking bad ones.
• Urgent reporting of issues or bugs from Dashboards or Tools.
• Manage and resolve customer banking disputes with compliant risk mitigation.

Skills

Effective communication

Teamwork

Customer service experience

Education

Business Administration / Communications studies

Tools

Microsoft Office

Job description

PayJoy, Inc. in South Africa is seeking a Fraud Prevention Representative who will monitor transactions in real time and collaborate with teams across countries to mitigate risk while maintaining excellent customer service.

The role requires strong communication skills, basic English, and familiarity with MS Office. You will analyze diverse fraud vectors, investigate issues, and help ensure secure, compliant financing solutions for our customers.