E-Commerce Fraud Analyst — Fast, Data-Driven Risk

Keen; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Collaborative in-office team environment

Competitive compensations

Professional development budget & training opportunities

Job summary

A global team-building company in Cape Town is hiring an E-Commerce Fraud Analyst to review fraud patterns and protect merchants. This role focuses on transactional fraud in e-commerce, requiring analytical skills and attention to detail. Candidates should have experience in fraud prevention or customer service. The position offers competitive compensation and professional development opportunities. Candidates must be able to commute to the Woodstock office, working from 3 pm to 12 am SAST, assisting customers in the U.S.

Qualifications

• 1-3 years of experience in fraud prevention, trust & safety, or customer service.
• Proven ability to meet SLAs and productivity targets.
• Experience working across multiple systems and tools.

Responsibilities

• Review and triage alerts flagged by fraud detection tools.
• Investigate suspicious accounts and transactions.
• Document findings clearly and consistently.

Skills

Analytical thinking skills

Attention to detail

Communication skills

Proactive mindset

Tools

Stripe Radar

Sift

Looker

Job description

A global team-building company in Cape Town is hiring an E-Commerce Fraud Analyst to review fraud patterns and protect merchants. This role focuses on transactional fraud in e-commerce, requiring analytical skills and attention to detail. Candidates should have experience in fraud prevention or customer service. The position offers competitive compensation and professional development opportunities. Candidates must be able to commute to the Woodstock office, working from 3 pm to 12 am SAST, assisting customers in the U.S.