Randburg Hybrid IT Service Delivery Project Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and bonuses

Medical and retirement benefits

Professional development opportunities

Exposure to diverse IT projects

Job summary

Placements24 is seeking a skilled Project Manager to oversee IT Service Delivery initiatives in Randburg, Gauteng. The role focuses on delivering service improvements, system implementations, and operational support across cross-functional IT teams.

You will plan, execute and close projects, manage SLAs, budgets, risks, and vendor relationships, and report progress to stakeholders. This hybrid role combines on-site collaboration with remote work efficiency.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years in IT project management, with a focus on service delivery or IT operations.
• Experience with IT infrastructure, software deployment, or ITSM implementations.
• Strong understanding of IT Service Management frameworks (e.g., ITIL).
• Proficiency with project management tools such as MS Project, Jira, and ServiceNow.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work effectively in a hybrid work environment.

Responsibilities

• Lead IT service delivery projects from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in alignment with SLAs.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage project risks and issues with proactive mitigation strategies.
• Coordinate with IT operations, development, and support teams to ensure successful service delivery.
• Monitor project progress and provide regular status updates to stakeholders and management.
• Ensure adherence to ITIL best practices and industry standards for service management.
• Manage vendor relationships and the procurement of necessary IT services and solutions.
• Facilitate project meetings and ensure effective communication across technical teams and business stakeholders.
• Drive continuous improvement in IT service delivery processes and methodologies.

Skills

Leadership

Communication

Stakeholder management

Hybrid work adaptability

Analytical thinking

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

MS Project

Jira

ServiceNow

ITIL

Job description

Placements24 is seeking a skilled Project Manager to oversee IT Service Delivery initiatives in Randburg, Gauteng. The role focuses on delivering service improvements, system implementations, and operational support across cross-functional IT teams.

You will plan, execute and close projects, manage SLAs, budgets, risks, and vendor relationships, and report progress to stakeholders. This hybrid role combines on-site collaboration with remote work efficiency.