Project Manager - IT Service Delivery

Placements24; Randburg; Hybrid; ZAR 900.000 - 1.400.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Competitive salary and bonuses

Medical and retirement benefits

Professional development opportunities

Exposure to diverse IT projects

Zusammenfassung

Placements24 is seeking a skilled Project Manager to oversee IT Service Delivery initiatives in Randburg, Gauteng. The role focuses on delivering service improvements, system implementations, and operational support across cross-functional IT teams.

You will plan, execute and close projects, manage SLAs, budgets, risks, and vendor relationships, and report progress to stakeholders. This hybrid role combines on-site collaboration with remote work efficiency.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years in IT project management, with a focus on service delivery or IT operations.
• Experience with IT infrastructure, software deployment, or ITSM implementations.
• Strong understanding of IT Service Management frameworks (e.g., ITIL).
• Proficiency with project management tools such as MS Project, Jira, and ServiceNow.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work effectively in a hybrid work environment.

Aufgaben

• Lead IT service delivery projects from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in alignment with SLAs.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage project risks and issues with proactive mitigation strategies.
• Coordinate with IT operations, development, and support teams to ensure successful service delivery.
• Monitor project progress and provide regular status updates to stakeholders and management.
• Ensure adherence to ITIL best practices and industry standards for service management.
• Manage vendor relationships and the procurement of necessary IT services and solutions.
• Facilitate project meetings and ensure effective communication across technical teams and business stakeholders.
• Drive continuous improvement in IT service delivery processes and methodologies.

Kenntnisse

Leadership

Communication

Stakeholder management

Hybrid work adaptability

Analytical thinking

Problem-solving

Cross-functional collaboration

Ausbildung

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

MS Project

Jira

ServiceNow

ITIL

Jobbeschreibung

About the Role Our client, a prominent technology solutions provider, is seeking a skilled Project Manager to oversee IT Service Delivery initiatives in **Randburg, Gauteng**. This role is critical for ensuring the seamless delivery of IT services to clients, managing projects related to service enhancements, system implementations, and operational support. You will be responsible for the planning, execution, and successful completion of projects that aim to improve IT service quality, efficiency, and customer satisfaction. The ideal candidate will have a strong background in IT service management (ITSM), project management methodologies, and experience working with cross-functional IT teams. This hybrid role allows for a flexible working arrangement, combining essential on-site collaboration with remote work efficiency, supporting our client's operations in **Randburg, Gauteng**. We are looking for an individual with excellent organizational and communication skills to manage complex IT projects.

Key Responsibilities

• Lead IT service delivery projects from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in alignment with service level agreements (SLAs).
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage project risks and issues, implementing proactive mitigation strategies.
• Coordinate with IT operations, development, and support teams to ensure successful service delivery.
• Monitor project progress and provide regular status updates to stakeholders and management.
• Ensure adherence to ITIL best practices and industry standards for service management.
• Manage vendor relationships and the procurement of necessary IT services and solutions.
• Facilitate project meetings and ensure effective communication across technical teams and business stakeholders.
• Drive continuous improvement in IT service delivery processes and methodologies.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT project management, with a focus on service delivery or IT operations.
• Proven experience in managing projects related to IT infrastructure, software deployment, or ITSM implementations.
• Strong understanding of IT Service Management frameworks (e.g., ITIL).
• Proficiency in project management software (e.g., MS Project, Jira, ServiceNow).
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work effectively in a hybrid work environment.
• Strong analytical and problem-solving abilities.
• Experience working with cross-functional IT teams and understanding of technical concepts.
• ITIL Foundation certification or PMP is highly desirable.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development, certifications, and career advancement in IT.
• Exposure to diverse IT projects and technologies within **Randburg, Gauteng**.
• A supportive team environment focused on delivering high-quality IT services.