RAIV Account Manager (Client Success & VIP Concierge Lead)

The Recruiter; South Africa; On-site; ZAR 420,000 - 600,000; Full time

Job summary

The Recruiter is seeking an RAIV Account Manager in South Africa to manage VIP client relationships from onboarding to reporting. You will be the primary liaison between clients and the delivery team, delivering high-touch concierge service across channels.

You will lead onboarding calls, maintain clear communication, produce progress reports, and ensure deliverables align with client goals while safeguarding sensitive information with discretion.

Qualifications

• 2+ years in account management or related client-facing roles.
• Exceptional written and verbal communication with ability to lead client conversations.
• Strong understanding of Reddit, online communities, and how online visibility influences reputation.
• Working knowledge of AI search and discovery platforms (e.g., ChatGPT, Gemini, Perplexity, Google AI Overview).
• Ability to explain technical concepts and online reputation strategies in client-friendly language.
• Outstanding organizational and project management skills.

Responsibilities

• Lead onboarding for all new RAIV clients, including kickoff calls and expectation setting.
• Serve as the primary point of contact throughout the client lifecycle, building trusted relationships.
• Act as the bridge between clients and the RAIV delivery team, ensuring alignment on goals and deliverables.
• Deliver a high-touch, white-glove client experience across various communication channels.
• Present deliverables to clients, explaining strategy, objectives, and expected outcomes in clear language.
• Produce regular client reports highlighting progress, results, and next steps.
• Manage content approvals and client sign-offs to keep projects on schedule.
• Maintain accurate records within CRM and client communication systems.

Skills

Account management

Client success

Written & verbal communication

Relationship building

CRM systems

Onboarding

Project management

Discretion & professionalism

Job description

This company specializes in online reputation management, leveraging advanced strategies and AI search platforms to enhance digital visibility and maintain positive online presence for executives, founders, public figures, family offices, and businesses.

Role Summary

The RAIV Account Manager will manage client relationships from onboarding to reporting, serving as the primary liaison and concierge for VIP clients. This role involves delivering high-touch service, ensuring clear communication, and acting as the bridge between clients and delivery teams to achieve measurable results.

Key Responsibilities

• Lead onboarding for all new RAIV clients, including kickoff calls and expectation setting.
• Serve as the primary point of contact throughout the client lifecycle, building trusted relationships.
• Act as the bridge between clients and the RAIV delivery team, ensuring alignment on goals and deliverables.
• Deliver a high-touch, white-glove client experience across various communication channels.
• Present deliverables to clients, explaining strategy, objectives, and expected outcomes in clear language.
• Produce regular client reports highlighting progress, results, and next steps.
• Manage content approvals and client sign-offs to keep projects on schedule.
• Maintain accurate records within CRM and client communication systems.

Required Qualifications

• 2+ years of experience in Account Management, Client Success, Client Services, Concierge, Hospitality, Executive Support, or a related client-facing role.
• Exceptional written and verbal communication skills with the ability to lead client conversations.
• Strong understanding of Reddit, online communities, and how online visibility influences reputation.
• Working knowledge of AI search and discovery platforms, including ChatGPT, Gemini, Perplexity, and Google AI Overviews.
• Ability to explain technical concepts, online reputation strategies, and AI search dynamics in simple, client-friendly language.
• Outstanding organizational and project management skills.
• Strong judgment, discretion, and professionalism when handling sensitive client information.

Preferred Skills

• Experience in online reputation management, SEO, digital PR, or digital marketing.
• Experience supporting executives, public figures, high-net-worth individuals, or VIP clientele.
• Familiarity with tools such as Google Search Console, Ahrefs, CRMs, and client communication platforms.
• Agency experience in a fast-paced client services environment.

Soft Skills & Attributes

• Highly responsive, service-oriented mindset with a commitment to delivering exceptional client experiences.
• Proactive relationship builder who combines strategic account management with exceptional client service.
• Ability to anticipate issues before they arise.