Quality Systems Manager (IT Industry)

Synergy Jobs (Pty) Ltd; Midrand; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Synergy Jobs (Pty) Ltd is seeking a Quality Systems Manager to oversee the daily administration of the QMS in line with ISO 9001 standards. You will lead a small team of Quality Systems Specialists, drive continuous improvement, and coordinate audits and training across the organization.

Responsibilities include document control on SharePoint and Smartsheet, reporting to Exco, and ensuring regulatory and process alignment while developing staff in quality practices.

Qualifications

• Matric / Grade 12 (Compulsory)
• Certified ISO9001:2015 Awareness, Implementation and Lead Auditor
• MS Office
• SharePoint administration
• Smartsheet creation (alerts and reports) Compulsory/ Required Certifications:

Responsibilities

• Oversee daily administration of the Quality Management System (QMS) in accordance with ISO 9001.
• Lead, mentor, and coordinate a team of Quality Systems Specialists to achieve quality objectives.
• Coordinate the planning and execution of audits including corrective and preventive actions.
• Manage documentation on SharePoint and Smartsheet, ensure accuracy before approvals.
• Engage with management and process owners for training and awareness campaigns.
• Collate and analyse SHEQ reports for Exco and governance committees.

Skills

ISO 9001:2015

Lead Auditor

SharePoint administration

Smartsheet creation

MS Office

Education

Matric / Grade 12

Certified ISO9001:2015 Awareness, Implementation and Lead Auditor

Tools

SharePoint

Smartsheet

Job description

POSITION: Quality systems Manager
LOCATION: Midrand
REPORTING TO: SHEQ BU Manager

Role Description

• The ISO 9001 Quality Systems Manager is responsible for the daily oversight and administration
• of Quality Management System (QMS) in accordance with the ISO 9001 standard.
• This role ensure that quality processes are effective and consistently implemented.
• All actions must drive continuous improvement.
• A key function of this position is to lead, mentor, and coordinate a team of Quality Systems Specialist to achieve departmental and Quality objectives, to offer service deliverables and consistent excellence.

Key Performance Areas

• Administration and Supervision of all Quality Management Documents on SharePoint and Smartsheet
  • Managing and collaborating accuracy of all new and reviewed QMS documents before sending for approval to Management
  • Coordinating awareness campaigns according to planned schedules
  • Collating Tender Responses
  • Verifying accuracy of Newsflashes and Newsletters
• Audit Management
  • Coordinating the planning and collating of audit schedule
  • Supervising Audit sign off and driving of implementation of corrective and preventative actions
  • Training and upskilling of internal Auditors
  • Participating in preparation and execution of annual accreditation and surveillance audits
• Document Management
  • Managing structure and upload of SharePoint
  • Recording best business practice of Control of Documents and Records
• Quality Monitoring and control management
  • Engaging with Management and Process owners ensuring participation
  • Collating Training sessions & Awareness campaigns
  • Managing Non-Conformances and Opportunity of Improvements to closure, updating all actions and index
  • Overlooking the training of new Employee Induction
  • Upskilling of Quality team
• Reporting – coordination and analysis of all SHEQ reports
  • Collating all reporting for Exco
  • Organizing all reporting for SHEQ monthly meetings
  • Compiling Management Review presentation
  • Document Progress input into Compliance Committee meetings (for Div Manager)
  • Aligning to Regulative and Legislative compliance

Qualification and Experience

Minimum Qualifications:

• Matric \ Grade 12 (Compulsory)
• Certified ISO9001:2015 Awareness, Implementation and Lead Auditor
• MS Office
• SharePoint administration
• Smartsheet creation (alerts and reports) Compulsory/ Required Certifications:
• Matric \ Grade 12 (Compulsory)
• Certified ISO9001:2015 Awareness, Implementation and Lead Auditor
• MS Office

Relevant Experience

• Minimum of 5 years of experience in a ISO 9001 Quality administration role
• At least 2 years in a Supervisory or Team lead capacity – imperative on the management of systems and employees
• Unassisted reporting to Top Management, the ability to reconcile, data analyze and initiate and innovate improvements
• Exposure to management of Quality Management Systems
• Training and presentation to all levels within an organization

Desirable:

• Professional certification such as CQA (Certified Quality Auditor)
• Experience with other management system standards (ISO 14001, 45001, 27001)
• Experience with Smartsheet
• General financial knowledge and reconciliation ability

Core Competencies

Functional Competencies

• Communication: Excellent verbal and written communication skills, with the ability to effectively interact with employees, peers, and Top management.

• Attention to Detail: Meticulous in reviewing documentation, processes, and data.
• Attention to Detail: Reviewing Reports and Presentations (Microsoft Office)
• Leadership & People Management: Ability to motivate, develop, and hold a small team accountable
• Organizational: Planning, Coordination, Execution and Timeframes

Behavioral/ Leadership Competencies

• Punctuality
• Empathy
• Organizational Skills
• Systematic/Methodological
• Team player and independent worker
• Problem Solver

Industry Related Competencies

• Technical Knowledge: In-depth understanding of ISO 9001:2015 principles and clause requirements in relation to core business operations.
• Analytical & Problem-Solving: Strong ability to analyze data, identify trends, and solve complex problems effectively
• Auditing: Understanding key principles in ISO 9001-2015 auditing
• Root cause analysis and corrective actions implementation
• Ability to create and review documentation

Business/ Professional Competencies

• Attire
• Speech/Emails/Telephonic