Quality Assurance Auditor — Community Moderation (EN)

Amazon; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Amazon's CS Communities Auditor role focuses on high-volume auditing of moderation decisions across Community Shopping. The ideal candidate combines native English and French fluency with exceptional written and spoken skills, strong analytical ability, and meticulous attention to detail.

You will work with the auditing team to uphold guidelines, identify errors, and drive quality improvements across multiple languages and marketplaces.

Qualifications

• Matric/Grade 12/NQF4 or equivalent or higher qualification(s)
• Native or fluent French speaker with excellent English verbal and written communication skills. Additional language proficiency is highly desirable
• Strong time management and organizational skills with the ability to complete tasks on time to a high quality standard
• Comfort and experience communicating and influencing across job levels with both internal and external partners
• Ability to deep-dive on audited results to identify root causes
• Detail-oriented with strong analytical and problem-solving skills
• Work schedule flexibility

Responsibilities

• Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
• Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
• Maintain consistently high personal audit accuracy and productivity against established targets
• Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
• Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
• Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting
• Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
• Serve as a QA resource for moderation representatives and management
• Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
• Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials
• Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting. You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews.

Skills

French language

English language

Time management

Detail-oriented

Analytical skills

Communication across levels

Work schedule flexibility

Education

Matric/Grade 12/NQF4

Tools

Excel

Data analysis tools

Job description

Amazon's CS Communities Auditor role focuses on high-volume auditing of moderation decisions across Community Shopping. The ideal candidate combines native English and French fluency with exceptional written and spoken skills, strong analytical ability, and meticulous attention to detail.

You will work with the auditing team to uphold guidelines, identify errors, and drive quality improvements across multiple languages and marketplaces.