Public Service Client Support Officer

Rural Connect; Johannesburg; On-site; ZAR 252,000 - 308,000; Full time

Job summary

Rural Connect in Johannesburg is seeking a Client Service Officer for Inspection and Enforcement Services. Posting indicates three vacancies with a yearly remuneration of R280 278. No prior experience is required; matriculation is the minimum education.

The role focuses on handling inquiries, interpreting relevant legislation, and resolving complaints within the IES framework. Administrative duties and advocacy participation may be required periodically.

Qualifications

• Grade 12/Matriculation is required; no prior experience needed.
• Knowledge of Labour Legislations & Regulations, related ILO conventions, Public Service Act/regulations, Batho Pele principles.

Responsibilities

• Render service at Help as the first point of entry within the Registration Service.
• Resolve all complaints on IES legislation received from clients within the scope and dictates of the IES SPO.
• Render general administrative duties and participate in advocacy sessions as required.

Skills

Interpersonal

Telephone etiquette

Interviewing

Computer literacy

Communication

Interpret legislation

Problem solving

Education

Grade 12 / Matriculation

Job description

Rural Connect in Johannesburg is seeking a Client Service Officer for Inspection and Enforcement Services. Posting indicates three vacancies with a yearly remuneration of R280 278. No prior experience is required; matriculation is the minimum education.

The role focuses on handling inquiries, interpreting relevant legislation, and resolving complaints within the IES framework. Administrative duties and advocacy participation may be required periodically.