Client Service Officer (Medical)

PerformIT Personnel; Johannesburg; Remote; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Company car

Travel opportunities

Job summary

PerformIT Personnel seeks a Client Service Officer (Medical) based in Johannesburg who will build and maintain strong client relationships, resolve queries, and provide training to clients to ensure a smooth onboarding experience. The role involves extensive travel within Gauteng and surrounding regions, with a company car provided.

You must have at least 2 years of external medical practice administration experience, a valid driver’s license, and proficiency in Word and Excel.

Qualifications

• Minimum of 2 years’ experience externally in medical practice administration.
• Valid Driver’s License essential.
• Matric essential.
• Aptitude for numbers/accounting – preferably debtors or creditors experience.
• PC literate – intermediate to advanced Word and Excel.
• Ability to work in a team environment.
• Ability to accurately process large volumes of paperwork.
• Deadline driven and able to perform under high pressure.
• Flexible to adapt to changes in daily routine on short notice.
• Excellent telephonic and interpersonal communication skills.
• Ability to establish and maintain excellent client relationships.
• Able to read, write and speak English.

Responsibilities

• Manage and maintain relationships with clients via telephonic and face-to-face visits.
• Maintain a professional image of the company at client offices.
• Visit clients regularly to ensure compliance with Pre-Funding/Administration Agreements.
• Assist clients to reduce outstanding queries.
• Maintain regular contact with practices regarding outstanding queries.
• Monitor client loyalty and provide feedback when dissatisfaction occurs.
• Provide training to new clients and onboard smoothly.
• Provide system training on new developments and enhancements.
• Ensure submissions are delivered promptly to payors.
• Capture feedback from payors on the database and escalate to Head Office.

Skills

Client relationship management

Telephonic communication

Interpersonal skills

Teamwork

Attention to paperwork

Deadline driven

Adaptability

English proficiency

Numeracy/accounting aptitude

PC literacy (Word/Excel)

Valid driving license

Education

Matric

Tools

Word

Excel

Job description

Client Service Officer (Medical) job vacancy inJohannesburg.

The Client Service Officer (CSO) in Johannesburg is required to establish good relationships with the company’s current client base.

You will act as the middle person between the Company and our client and are responsible to resolve any queries and issues that arise to ensure that our client is satisfied with our service, provide regular training, improve communications, and generally ensure that the relationship is as beneficial as possible.

The successful candidate will be required to work from home (based in Johannesburg) and will be required to travel extensively in Gauteng and surrounding regions. A company car is provided.

In addition, occasional travel to our Head Office in Port Elizabeth is required to attend training and/or conferences.

Requirements:

• Minimum of 2 years’ experience externally in medical practice administration
• Valid Driver’s License is essential
• Matric is essential
• Aptitude for numbers/accounting – preferably debtors or creditors experience
• Must be PC literate – intermediate to advanced knowledge of Word and Excel
• Ability to work in a team environment
• Ability to accurately process large volumes of paperwork
• Deadline driven individual able to perform under high pressure
• Flexible to adapt to changes in daily routine on short notice
• Excellent telephonic and interpersonal communication skills
• Ability to establish and maintain excellent client relationships
• Able to read, write and speak in English.

Key Performance Areas:

• Responsible to manage and maintain our relationship with clients (Telephonically & Face to Face – Client Visits).
• Expected to maintain a professional image of the Company at the client’s offices and should ensure that their conduct is always in line with such a professional image.
• Ensure regular visits to the client (directly) to ensure that the client is submitting in accordance with the Pre-Funding and/or Administration Agreements.
• Ensuring that you assist the client where need to reduce the number of outstanding queries.
• Ensure that constant contact is maintained with the practice regarding outstanding queries.
• Monitor the level of client loyalty to the Company providing effective feedback where the clients have become dissatisfied with the services.
• Communicate any new leads of potential clients that are interested in our services to the Sales Representative
• Provide training to new clients and ensure that the client experience a smooth onboarding process
• Provide training to clients in respect of the IOD claim as well as any disciplinary requirements.
• Changes in rules and regulations must be promptly communicated to the clients.
• Provide general support to clients in respect of IOD queries and completion of documents.
• Provide regular training to current clients to ensure that unnecessary queries are reduced.
• Provide system training to clients in terms of new development and enhancements
• Ensure that all submissions (banking or accounts related) are delivered promptly to the payor allocated to you.
• Ensure that relevant feedback received from payor is captured on database and communicated to the responsible person at Head office
• Discuss outstanding accounts and payment methods as instructed by head office.
• The Client Service Officer needs to ensure that their weekly planning is timeously submitted to Supervisors to be able to communicate any topics of concern before visit to MSP.
• The CSO is responsible to ensure that visits to their service providers are completed as outlined in the CSO protocol.
• Ensure that your weekly report feedback is captured onto the relevant database and submitted.
• Ensure that the relevant notice is provided to head office if the client changes his/her address, administration contact person, banking details, legal entity, etc.
• Expense claims and travel reports must be submitted correctly and timeously.
• Consult with the relevant Supervisor if you are not sure about elements regarding the documentation or query list
• Carry out any instructions from Supervisor with regards to clients or payors promptly and effectively
• Monitor and report back on all processing issues you might become aware of
• Constant communication is required between CSO and Supervisor to ensure effective plans of actions, progress and barriers are discussed.
• From time to time the CSO Co-Ordinator will assign projects for completion.