Public Health Customer Success Lead

Pelebox; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Pelebox is hiring a Customer Success Officer to drive end-to-end customer journeys from onboarding to adoption for public-sector sites. You will monitor utilisation, coordinate site turnarounds and lead relationships with facilities, pharmacy teams and DoH partners.

The role requires frequent site visits, strong communication and the ability to manage tickets, training and performance reviews. Based in Johannesburg, the role is office-based with frequent travel.

Qualifications

• Minimum NQF Level 6 qualification with preferred Level 7.
• Experience in customer success, client services or multi-site operations.
• Experience with public-sector health facilities and partners is advantageous.
• Strong communication, meeting facilitation and presentation skills.

Responsibilities

• Coordinate customer onboarding from handover through go-live and stabilisation.
• Maintain a documented success plan for each partner and project.
• Build relationships with facility teams, pharmacy personnel and stakeholders.
• Manage tickets, incidents and service requests with clear ownership.
• Represent Pelebox in National Department of Health engagements and reviews.
• Plan training, enablement and knowledge resources for users.

Skills

Relationship management

Communication

Meeting facilitation

Minute taking

Presentation skills

Empathy

Public-sector experience

Education

National Diploma/Advanced Diploma/Bachelor's degree

Tools

Microsoft Office

Google Workspace

CRM systems

Ticketing/Service-management tools

Job description

Pelebox is hiring a Customer Success Officer to drive end-to-end customer journeys from onboarding to adoption for public-sector sites. You will monitor utilisation, coordinate site turnarounds and lead relationships with facilities, pharmacy teams and DoH partners.

The role requires frequent site visits, strong communication and the ability to manage tickets, training and performance reviews. Based in Johannesburg, the role is office-based with frequent travel.