Provider Support

Crisis24; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Crisis24 is seeking a detail-oriented and proactive individual to join our finance team in Cape Town. The role focuses on processing and verifying medical and provider invoices, coordinating approvals for high-cost bills, and liaising with local and overseas providers to resolve billing queries and documentation.

The successful candidate will have experience in invoice processing or finance administration, strong numerical skills, and the ability to manage multiple priorities while meeting

Qualifications

• Experience in invoice processing or finance administration.
• Strong numerical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent communication and collaboration with finance teams and overseas providers.

Responsibilities

• Process and verify medical/provider invoices accurately.
• Coordinate with medical team to review high-cost invoices for approval.
• Liaise with local and overseas providers to resolve billing queries and obtain documentation.
• Work with finance to ensure timely payments and resolve discrepancies.
• Track outstanding invoices and manage payment deadlines.
• Maintain accurate financial records and confidentiality.

Skills

Invoice processing

Accounts payable

Finance administration

Excel

Communication

Tools

Microsoft Office

Job description

Who We Are Looking For

We are looking for a detail-oriented, organised, and proactive individual with a strong sense of responsibility and a passion for accuracy. The ideal candidate will have experience in invoice processing or finance administration, excellent numerical and problem-solving skills, and the ability to manage multiple priorities while meeting strict deadlines.

You should be a confident communicator who can liaise professionally with medical teams, finance colleagues, and overseas providers to resolve queries and ensure timely payments. A high level of accuracy, integrity, confidentiality, and a collaborative approach are essential. Experience in medical billing, accounts payable, or international payments will be an advantage.

What You Will Work On

• Processing and verifying medical and provider invoices accurately and efficiently.
• Coordinating with the medical team to review and obtain approval for high-cost invoices.
• Liaising with local and overseas providers to resolve billing queries and obtain supporting documentation.
• Working closely with the finance team to ensure timely payments and resolve discrepancies.
• Tracking outstanding invoices, following up on approvals, and managing payment deadlines.
• Maintaining accurate financial records and ensuring compliance with internal procedures and confidentiality requirements.
• Identifying invoice processing efficiency and minimise payment delays.

Who You Will Work With

You will collaborate closely with the internal finance team, medical team, and medical case managers to ensure accurate invoice processing and timely payments. You will also liaise with local and overseas healthcare providers to resolve billing queries, obtain supporting documentation, and maintain strong working relationships. This role requires effective communication and teamwork across departments to ensure a smooth and efficient payment process.

What You Will Bring

• Experience in invoice processing, accounts payable, or finance administration.
• Strong attention to detail and a high level of accuracy when handling financial information.
• Excellent numerical, organisational, and problem-solving skills.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the confidence to liaise with finance colleagues, and overseas providers.
• Proficiency in Microsoft Office, particularly Excel, and the ability to work with financial systems.
• A high level of integrity, confidentiality, accountability, and a collaborative approach.
• Experience in medical billing, healthcare administration, or international payments will be an advantage.