Invoicing Clerk/Customer Services

Exceptional Dental; Durban; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for growth and advancement

Job summary

Exceptional Dental in Durban is seeking a Full-time Invoicing Clerk/Customer Services. The role involves receiving and processing customer orders, issuing invoices, and maintaining accurate records. The ideal candidate will have at least 2 years of experience in a similar role, proficiency in Sage and Microsoft Office, and possess strong problem-solving abilities. We offer a competitive salary, comprehensive benefits, and opportunities for advancement.

Qualifications

• Minimum 2 years of experience in invoicing, order processing, or customer service.
• Experience in healthcare or medical consumables is advantageous.
• Ability to learn quickly and adapt to new systems.

Responsibilities

• Receive and monitor incoming customer orders.
• Generate and issue invoices for approved orders.
• Handle customer queries and maintain records.

Skills

Attention to detail

Time management

Problem-solving

Communication

Education

Grade 12 (relevant tertiary qualification advantageous)

Tools

Sage

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title

Invoicing Clerk/Customer Services

Overview

Responsible for receiving, checking, and processing customer orders, ensuring all details are accurate and compliant before capturing them into the system. The role involves issuing invoices in a timely and correct manner, maintaining accurate records, and handling customer queries professionally.

Purpose of the Job

Handle customer orders accurately from start to finish and provide great customer service. Answer customer questions about their orders, work with other departments to resolve any issues, and ensure orders are processed and invoiced correctly and on time.

Key Responsibilities

• Receive and monitor incoming customer orders.
• Verify orders for accuracy (customer details, quantities, pricing, and totals).
• Resolve discrepancies before approval and capture verified orders in the system.
• Generate and issue invoices for approved and dispatched orders.
• Cross-check invoices against orders and tender requirements to ensure accuracy.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Collaborate with internal teams to resolve issues and maintain smooth operations.
• Ensure all documents are filed, updated, and easily accessible.
• Maintain a customer‑focused approach in all decisions and actions.

Desired Experience, Qualifications and Skills

• Grade 12 (relevant tertiary qualification advantageous).
• Minimum 2 years of experience in invoicing, order processing, or customer service (healthcare/medical consumables industry advantageous).
• Proficiency in Sage and Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail and high level of accuracy.
• Ability to learn quickly and adapt to new systems, processes and product knowledge.
• Excellent time management and multitasking skills.
• Proven ability to perform in a fast‑paced, high‑volume environment.
• Strong problem‑solving and decision‑making abilities.
• Effective communication and team collaboration skills.

What We Offer

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for growth and advancement.

Position Type

Full‑time

Duration

Permanent contract of employment

Location

Office based

Application Deadline

Closing date: 30 October 2025