Property Insurance Administrator

ACG Growth Partners™; Durban; On-site; ZAR 257,000 - 279,000; Full time

Job summary

ACG Growth Partners™ is seeking an experienced Property Insurance Administrator in Umhlanga Ridge, Durban. This permanent, office-based role supports a small brokerage team handling diverse portfolios and client interactions with accuracy and timely service.

The successful candidate will manage policy servicing, renewals and endorsements, liaise with insurers and clients, and ensure FAIS and FICA compliance within tight turnaround times.

Qualifications

• Three to five years short-term insurance brokerage experience.
• Experience in a brokerage environment.
• Strong administration and organisational ability.
• Experience dealing with insurers and clients.
• Knowledge of policy servicing, renewals and endorsements.

Responsibilities

• Administer and service existing short-term insurance policies.
• Process amendments and endorsements.
• Manage renewals and related policy documentation.
• Liaise with insurers regarding policy administration.
• Liaise with clients on policy matters and service requests.
• Maintain accurate client and policy records.
• Follow up on outstanding documentation and insurer requirements.
• Support across property and short-term portfolios.
• Assist with residential, commercial and sectional-title portfolios where applicable.
• Ensure instructions are processed accurately within turnaround times.

Skills

Client focus

Communication

Accuracy

Time management

Detail oriented

Education

FAIS compliance knowledge

RE5 (where applicable)

Short-term insurance qualifications

Job description

Home › Current Vacancies › Insurance › Property Insurance Administrator

Property Insurance Administrator

Established Independent Short-Term Insurance Brokerage

Job Details

• Location: Umhlanga Ridge, Durban, KwaZulu-Natal
• Employment type: Permanent
• Position level: Intermediate
• Work model: Fully office-based
• Reporting line: Branch Manager
• Remuneration: R23,000 – R25,000 cost to company per month
• Reference: ACG-WA-007
• Date posted: 26 August 2026

Role overview

ACG Growth Partners™ is recruiting on behalf of an established independent short-term insurance brokerage in Umhlanga Ridge for an experienced Property Insurance Administrator.

The successful candidate will join a close-knit brokerage team servicing a broad range of clients and insurance portfolios. This is an excellent opportunity for an experienced short-term insurance administrator who enjoys client interaction and policy administration, and who works well in a professional brokerage environment where accuracy, service and turnaround times are critical.

The position is fully office-based and reports directly to the Branch Manager. The client is seeking an early start but is prepared to wait for the right candidate.

Key responsibilities

• Administration and servicing of existing short-term insurance policies.
• Processing policy amendments and endorsements.
• Managing renewals and related policy documentation.
• Liaising with insurers regarding policy administration and servicing requirements.
• Liaising directly with clients regarding policy matters and service requests.
• Maintaining accurate and complete client and policy records.
• Following up on outstanding documentation and insurer requirements.
• Administration across a combination of property and short-term insurance portfolios.
• Supporting commercial, residential and sectional-title related insurance administration where applicable.
• Ensuring client instructions are processed accurately and within strict turnaround times.
• Maintaining appropriate FAIS and FICA compliance documentation.
• Providing professional administrative support to the brokerage and its clients.

Minimum Requirements

• A minimum of three to five years’ short-term insurance brokerage experience.
• Practical experience working within a brokerage environment.
• Strong short-term insurance administration experience.
• Experience dealing directly with both insurers and clients.
• Sound knowledge of policy servicing, renewals and endorsements.
• A good understanding of short-term insurance processes.
• Strong administration and organisational ability.
• A high level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• The ability to work within strict turnaround times.
• The ability to manage multiple client and administrative requirements simultaneously.
• The ability to work effectively within a small, collaborative team.

Preferred Qualifications

• FAIS-related experience and compliance knowledge.
• Relevant insurance-specific qualifications.
• RE5, where applicable.
• Other recognised short‑term insurance qualifications.

Skills and competencies

• Client focus, with the ability to build professional relationships and provide consistently strong service.
• Confident communication with clients, insurers, colleagues and other stakeholders.
• Accurate documentation processing and high administrative standards.
• Comfort operating within strict turnaround times.
• Collaborative working within a smaller brokerage environment where accountability matters.

Personal attributes

The brokerage is looking for someone experienced and dependable, who understands the practical workings of a short-term insurance brokerage and can take ownership of day-to-day portfolio administration rather than waiting to be directed. In a small team, that ownership is what makes the difference.

Why this opportunity

• A permanent position with an established short-term insurance brokerage.
• Exposure to a broad range of short-term insurance portfolios.
• Direct interaction with clients and insurers.
• A small, professional team environment.
• Meaningful responsibility for portfolio administration.
• A stable, fully office-based position in Umhlanga Ridge.

Candidate information required

A detailed curriculum vitae setting out short-term insurance brokerage experience, the portfolios and insurers worked with, any insurance qualifications held, and current notice period.