Office Administrator - Durban

Medical Resources Group (Pty) Ltd; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Medical Resources Group (Pty) Ltd in Durban is seeking an Office Administrator to join a busy financial services team. You will provide essential administrative support to Brokers, Compliance and Administration, ensuring client documents are complete, accurate and compliant.

The role emphasizes meticulous record keeping, timely file preparation within 48 hours, and proactive problem solving to manage multiple priorities and deadlines in a professional, client‑facing environment.

Qualifications

• 2–3 years' administrative experience.
• Strong Microsoft Office skills, particularly Microsoft Excel.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Excellent follow-up abilities.
• Ability to manage deadlines and multiple priorities.
• Strong reporting and administrative skills.
• Reliable, accountable and proactive approach to work.

Responsibilities

• Prepare and maintain client files for new business and client reviews.
• Ensure all documentation is complete, accurate, and compliant.
• Prepare and finalise files within the required 48-hour turnaround time.
• Maintain accurate registers, trackers, and filing systems.
• Assist with quotations, comparisons, and Medprac administration.
• Follow up on outstanding documentation and client requirements.
• Maintain accurate and up-to-date client records.
• Provide administrative support to Brokers, Compliance, and Administration teams.
• Identify missing information, documentation gaps, or delays and escalate these promptly.
• Assist with general administrative duties as required.
• Ensure all tasks are completed accurately and within required deadlines.
• Maintain confidentiality of all client and business information.
• Prepare and maintain reports and administrative trackers.
• Ensure reporting requirements are completed accurately and on time.

Skills

Attention to detail

Organisational skills

Written and verbal communication

Time management

Reporting

Proactive

Reliability

Tools

Microsoft Excel

Microsoft Office

Job description

Office Administrator

Location: Durban, KwaZulu-Natal
Position Type: Permanent | Full-Time
Salary: Market-Related, depending on experience and qualifications
Industry: Financial Services | Insurance | Administration

About the Opportunity

Medical Resources Group is recruiting on behalf of our client for a highly organised and detail-oriented Office Administrator to join their dynamic financial services team in Durban.

This opportunity is ideally suited to a proactive administrator who takes ownership of their work, has excellent attention to detail, and can manage multiple priorities while meeting strict deadlines.

The successful candidate will provide administrative support to Brokers, Compliance, and Administration teams while ensuring that client documentation is accurate, complete, and compliant.

Key Responsibilities

Client Administration

• Prepare and maintain client files for new business and client reviews.
• Ensure all documentation is complete, accurate, and compliant.
• Prepare and finalise files within the required 48-hour turnaround time.
• Maintain accurate registers, trackers, and filing systems.
• Assist with quotations, comparisons, and Medprac administration.
• Follow up on outstanding documentation and client requirements.
• Maintain accurate and up-to-date client records.

Team Support

• Provide administrative support to Brokers, Compliance, and Administration teams.
• Identify missing information, documentation gaps, or delays and escalates these promptly.
• Assist with general administrative duties as required.
• Ensure all tasks are completed accurately and within required deadlines.

Compliance & Reporting

• Maintain confidentiality of all client and business information.
• Ensure client records and documentation are maintained accurately.
• Assist with compliance-related administration where required.
• Prepare and maintain reports and administrative trackers.
• Ensure reporting requirements are completed accurately and on time.

Minimum Requirements

Essential

• 2–3 years' administrative experience.
• Strong Microsoft Office skills, particularly Microsoft Excel.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Excellent follow-up abilities.
• Ability to manage deadlines and multiple priorities.
• Strong reporting and administrative skills.
• Reliable, accountable, and proactive approach to work.

Advantageous

• Experience within financial services, insurance, or investments.
• Knowledge of compliance requirements, including:
  • FAIS
  • FICA
  • POPIA
• Experience with financial services administration or client onboarding.

Key Competencies

The ideal candidate will be:

• Highly organised and detail-driven.
• Proactive and hands‑on.
• Reliable and accountable.
• Able to take ownership of tasks from start to finish.
• Strong at following up and ensuring outstanding items are resolved.
• Comfortable working under pressure and meeting tight deadlines.
• Able to manage multiple priorities effectively.
• Committed to accuracy and getting things right the first time.
• Willing to learn and develop within the financial services environment.

What Our Client Offers

• Professional and dynamic working environment.
• Opportunity to gain valuable experience within the financial services industry.
• Exposure to Brokers, Compliance, and financial services administration.
• Opportunities for continued learning and career development.