Internal / Key Accounts Broker – Short-Term Insurance

Skillsgro; Durban; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Skillsgro in Durban is seeking an Internal / Key Accounts Broker to manage a portfolio of approximately 300 clients through proactive underwriting, client service and administrative support. The role is office-based with no external client visits and requires a minimum of 2 years underwriting experience in personal and commercial lines, RE5, and a strong focus on communication, negotiation and retention.

You will manage renewals, endorsements and amendments, monitor unpaid premiums, and liaise

Qualifications

• Matric (Grade 12) and RE5 certification are required.
• Minimum 2 years underwriting experience in personal and commercial lines.
• Experience in a brokerage environment is preferred.

Responsibilities

• Client Portfolio Management: manage ~300 clients and communicate proactively about needs.
• Premium & Payment Management: monitor unpaid premiums and liaise with insurers to resolve issues.
• Policy Renewals & Retentions: renewals, terms, and retention strategies; conduct risk assessments.
• Policy Endorsements & Amendments: process changes to cover and client details; maintain records.
• Underwriting & Quoting: perform risk assessments and provide quotations from multiple insurers.
• Client Engagement: conduct at least 25 client consultations per day via Zoom/phone.
• Additional Duties: cancellations, tracking devices, valuation services, refunds, regulatory compliance.

Skills

Underwriting knowledge

Attention to detail

Client relationship management

Verbal communication

Written communication

Administrative skills

Portfolio management

Negotiation & retention

Education

Matric

RE5 | compulsory

NQF4 in Financial Services advantageous

Tools

Zoom

Job description

Job Overview

We are seeking a highly skilled and detail-oriented Internal / Key Accounts Broker to manage a portfolio of existing clients through proactive underwriting, client service and administrative support.

The ideal candidate will have a minimum of 2 years'' underwriting experience , preferably within a brokerage environment, with experience in both personal and commercial lines insurance . This is an office-based/inbound role and does not involve external client visits.

Remuneration

Competitive basic salary depending on experience and qualifications. Commission and retention incentives. No additional employee benefits such as pension or medical aid are included.

Minimum Qualifications & Requirements

Matric (Grade 12). RE5 certification compulsory. NQF Level 4 qualification in Financial Services would be advantageous. Minimum 2 years'' underwriting experience . Experience in both personal and commercial lines underwriting. Strong interpersonal, administrative and communication skills.

Key Responsibilities

Client Portfolio Management

Manage an assigned portfolio of approximately 300 clients. Maintain proactive communication with clients to understand their insurance needs. Deliver high levels of service and customer satisfaction.

Premium & Payment Management

Monitor and follow up on unpaid premiums. Liaise with clients and insurers to resolve outstanding payment issues.

Policy Renewals & Retentions

Proactively manage policy renewals and ensure policies are reviewed, updated and renewed timeously. Prepare and present renewal terms and alternative options. Conduct risk assessments and portfolio reviews. Implement effective client retention strategies.

Policy Endorsements & Amendments

Process policy endorsements accurately and efficiently. Manage changes to cover, asset details and client information. Maintain accurate records in line with underwriting requirements.

Underwriting & Quoting

Conduct general underwriting duties, including risk assessments and rating. Provide competitive quotations for new business opportunities within the existing portfolio. Source and compare quotations from multiple insurers where required to ensure appropriate cover and pricing.

Client Engagement

Conduct a minimum of 25 client consultations per day via Zoom or telephone. Discuss policy details, renewals, endorsements and cover adjustments. Provide professional guidance on cover options, excess structures, policy terms and risk exposures.

Additional Duties

Manage policy cancellations, including conducting exit interviews and exploring retention opportunities. Coordinate tracking device installations where required for vehicle insurance. Arrange valuation services where required to ensure adequate sums insured. Process refunds accurately and timeously. Maintain compliance with applicable legislative and regulatory requirements.

Key Skills

Strong underwriting knowledge. Excellent attention to detail. Strong client relationship management skills. Excellent verbal and written communication. Good administrative and organisational abilities. Ability to manage a large client portfolio. Strong negotiation and retention skills. Ability to work independently and meet daily targets.

Insurance Partners Youll Work With:

You will interact with leading insurers, including:

• PPS
• CIB
• Momentum
• Discovery
• Santam
• Old Mutual
• King Price
• Auto & General
• New National
• Echelon
• Rodel