Programme Manager (WFM)

Datonomy Solutions (Pty) Ltd; Cape Town; On-site; ZAR 900,000 - 1,350,000; Full time

Job summary

Datonomy Solutions (Pty) Ltd in Cape Town seeks an experienced WMS Programme Manager to lead the implementation and stabilisation of warehouse management and connected supply chain systems across a large retail environment. You will coordinate business and technology delivery with distribution centres to support store replenishment and online fulfilment while maintaining inventory accuracy.

Your responsibilities include managing cutover, data migration, testing, and governance, and reporting

Qualifications

• Seven+ years of retail experience delivering major programmes.
• Direct WMS implementation experience in a distribution centre/warehouse.
• Strong understanding of supply chain, inventory control, replenishment and systems integration.
• Experience leading business, technology and vendor teams across interdependent workstreams.
• Experience with cutover, data migration, test readiness, operational risk and governance.
• Ability to resolve delivery problems on site and explain operational consequences to senior stakeholders.

Responsibilities

• Own the integrated programme plan, budget, dependencies and delivery governance across WMS workstreams, distribution sites and external delivery partners.
• Coordinate receiving, putaway, replenishment, picking, packing, dispatch and stock control requirements with distribution centre and supply chain leaders.
• Manage interfaces with merchandising or ERP systems, transport, online fulfilment and third parties. Establish ownership of data and reconciliation controls.
• Govern solution delivery, data cleansing and migration, integration testing, operational acceptance and training with accountable workstream leads.
• Lead cutover planning, rehearsals, site readiness and go-live coordination. Present evidence and unresolved risks for sponsor decisions.
• Direct hypercare and stabilisation, prioritising failures that threaten stock accuracy, throughput, store availability or the customer delivery promise.
• Report progress and recovery plans to executive stakeholders and steering committees. Transfer knowledge and controls to operational support teams.

Skills

WMS implementation

Retail programme management

Supply chain understanding

Vendor management

Data migration

Operational risk

Executive governance

Education

Programme management certification

Relevant degree or qualification

Job description

WMS Programme Manager - Supply chain and distribution systems

Role purpose

Lead the implementation and stabilisation of warehouse management and connected supply chain systems across a large retail environment. Coordinate business and technology delivery so that distribution centres can support store replenishment and online fulfilment while maintaining inventory accuracy and service continuity.

Key responsibilities

• Own the integrated programme plan, budget, dependencies and delivery governance across WMS workstreams, distribution sites and external delivery partners.
• Coordinate receiving, putaway, replenishment, picking, packing, dispatch and stock control requirements with distribution centre and supply chain leaders.
• Manage interfaces with merchandising or ERP systems, transport, online fulfilment and third parties. Establish ownership of data and reconciliation controls.
• Govern solution delivery, data cleansing and migration, integration testing, operational acceptance and training with accountable workstream leads.
• Lead cutover planning, rehearsals, site readiness and go live coordination. Present evidence and unresolved risks for sponsor decisions.
• Direct hypercare and stabilisation, prioritising failures that threaten stock accuracy, throughput, store availability or the customer delivery promise.
• Report progress and recovery plans to executive stakeholders and steering committees. Transfer knowledge and controls to operational support teams.

Essential experience and capabilities

• At least seven years of retail experience, with a proven record of delivering relevant programmes or major systems implementations.
• Direct experience leading WMS implementation in a distribution centre or warehouse environment, including deployment and stabilisation.
• Strong supply chain understanding across warehouse operations, inventory control, retail replenishment and systems integration.
• Evidence of managing business, technology and vendor teams across interdependent delivery workstreams.
• Practical experience with cutover, data migration, test readiness, operational risk, budget control and executive governance.
• Ability to resolve delivery problems on site and explain operational consequences clearly to senior stakeholders.

Preferred experience and capabilities

• Online fulfilment, imports, last mile delivery, control tower or third party logistics integration experience.
• Experience taking over a live programme, recovering delivery or applying lessons from earlier rollout waves.
• A relevant qualification or programme management certification, supported by comparable delivery evidence.

Expected outcomes

• An executable programme plan with clear ownership, credible dependencies and visible delivery risks.
• Deployment decisions supported by tested processes, reconciled data and operational readiness evidence.
• Stable warehouse operations and an agreed handover, with service and inventory performance measured against approved baselines.