Professional Dispatcher - Logistics Operations

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Professional development opportunities

Supportive team and management

Job summary

WhatJobs Direct in Benoni, Gauteng, ZA is seeking a skilled Professional Dispatcher to coordinate vehicle dispatch, optimize routes, and maintain effective communication with drivers and customers. You will monitor real-time movements, resolve disruptions quickly, and support planning with a hybrid work model that blends on-site coordination with remote scheduling.

This role offers growth opportunities in a fast-paced transport environment and a supportive team focused on efficiency and customer

Qualifications

• Proven experience coordinating dispatch operations.
• Strong route planning and problem-solving abilities.
• Experience with dispatch software and GPS tracking.

Responsibilities

• Coordinate and manage dispatch of delivery vehicles and optimize routes.
• Monitor real-time vehicle locations and driver progress.
• Communicate with drivers to provide updates and support.
• Liaise with customers to confirm delivery details.

Skills

Dispatcher experience

Route planning

GPS tracking

MS Office

Education

High school diploma

Tools

Dispatch software

GPS tracking systems

MS Office Suite

Job description

About the Role

Our client, WhatJobs Direct, is seeking a skilled and proactive Professional Dispatcher to join their dynamic logistics team in Benoni, Gauteng, ZA . This critical role involves coordinating and managing the dispatch of vehicles, ensuring efficient route planning, and maintaining effective communication with drivers and customers. You will be responsible for optimizing delivery schedules, tracking vehicle movements, and resolving any logistical challenges that arise in real-time. The ideal candidate will possess excellent organizational skills, a strong ability to multitask, and a deep understanding of logistics operations. This position requires a calm demeanor and the ability to make quick, sound decisions under pressure. We are looking for an individual who can ensure the smooth and timely flow of goods, contributing significantly to our client's operational success. The role offers a hybrid work arrangement, providing flexibility while maintaining essential on-site coordination. You will be an integral part of the logistics hub in Benoni , working closely with drivers and management to achieve optimal performance. This is an excellent opportunity for an experienced dispatcher to contribute to a leading company in the transport sector . Your ability to manage complex schedules and communicate effectively will be paramount to success in this role. We are committed to operational excellence and customer satisfaction.

Key Responsibilities

• Coordinate and manage the dispatch of delivery vehicles, optimizing routes for efficiency.
• Monitor real-time vehicle locations and driver progress using dispatch software.
• Communicate effectively with drivers to provide instructions, updates, and support.
• Liaise with customers to confirm delivery details and address any queries or concerns.
• Handle and resolve logistical issues and disruptions promptly to minimize delays.
• Maintain accurate dispatch logs, records of deliveries, and driver performance data.
• Ensure compliance with all traffic regulations and company policies.
• Collaborate with the operations team to forecast needs and manage resources effectively.
• Assist in the planning and scheduling of vehicle maintenance.
• Process delivery documentation and ensure all administrative tasks are completed accurately.

Requirements

• Proven experience as a dispatcher or in a similar logistics coordination role.
• Strong understanding of dispatch procedures, route planning, and fleet management.
• Excellent communication, multitasking, and problem-solving abilities.
• Proficiency in using dispatch software, GPS tracking systems, and MS Office Suite.
• Ability to work effectively in a hybrid environment, balancing remote planning with on-site coordination.
• Calm under pressure and capable of making quick, decisive actions.
• Experience within the Gauteng transport industry is a significant advantage.
• High school diploma or equivalent; further training in logistics is beneficial.
• Detail-oriented with strong organizational skills.
• Must be located in or able to commute to Benoni, Gauteng, ZA .

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to work in a fast-paced and dynamic logistics environment.
• Professional development and training opportunities.
• Be part of a company focused on efficiency and innovation in transport.
• Supportive team and management structure.
• Key role in ensuring smooth operations for a leading transport provider.