Product Support Engineer — Mining Tech & Customer Advocate

Wabtec Corporation; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Wabtec Corporation is seeking a Product Support Engineer (PSE) to join our Digital Mine service team in Johannesburg. The role interfaces with Product Management and Engineering to advocate for customer needs, and involves configuring systems, testing operations, and enabling successful deployments.

You will support CAS and DGS products, work across remote, office, and on-site environments, and help deliver ongoing configuration changes and updates while ensuring safety and compliance.

Qualifications

• Experience with Linux administration, Microsoft Server, IIS and SQL Server.
• Coding exposure to C, C++, Python, Java, HTML or similar.
• Sound knowledge of current network and communications technology.
• Ability to read and interpret electrical wiring diagrams.
• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues.
• Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives.
• Excellent oral and written communication skills, with a high level of attention to detail.
• Customer service focused, with a strong work ethic and ability to work unsupervised.
• Good interpersonal and teamwork skills and ability to develop effective customer relationships.
• Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation.

Responsibilities

• Configure the system as appropriate to operate according to agreed customer requirements.
• Perform testing / verification of system operation and performance for configured systems.
• Work with services team to ensure successful deployment of new systems.
• Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements.
• Support firmware, software and configuration updates to ensure the system operates as required.
• Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required.
• Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes.
• Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization.

Skills

Linux

Microsoft Server

IIS

SQL Server

C/C++

Python

Java

HTML

Networking

Wiring diagrams

Troubleshooting

Communication

Customer service

Teamwork

Safety compliance

Education

IT/Software/Computer Eng Degree

Job description

Wabtec Corporation is seeking a Product Support Engineer (PSE) to join our Digital Mine service team in Johannesburg. The role interfaces with Product Management and Engineering to advocate for customer needs, and involves configuring systems, testing operations, and enabling successful deployments.

You will support CAS and DGS products, work across remote, office, and on-site environments, and help deliver ongoing configuration changes and updates while ensuring safety and compliance.