Mining Tech Support Specialist: Remote & On-site

Vontier; Johannesburg; On-site; ZAR 420,000 - 580,000; Full time

Job summary

Gilbarco Veeder-Root, a Vontier company, seeks a Technical Support Specialist in Johannesburg to deliver end-to-end post-sales technical support for the Mining division. The role covers remote and on-site assistance to channel partners, customers, and internal teams, ensuring timely issue resolution and detailed analytics.

The ideal candidate will bring a degree in Electronics or related field, 5 years in a similar role, proficiency in SQL and MS Office, and strong understanding of

Qualifications

• Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
• Proficiency in SQL and MS Office
• Good understanding of electronic and mechanical equipments/ components
• 5 years’ experience in a similar role

Responsibilities

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out the SLA stats on a weekly basis.
• Daily management, tracking and monitoring for all the reported issues
• Work closely with internal and external teams to track & resolve the tickets
• Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments
• Develop training material and content for technical trainings to ensure effectiveness of the trainings
• Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards
• Taking ownership of reported issues and seeing problems through to resolution
• Collaborating with cross-functional teams to support product rollouts.

Skills

Technical support

Remote & on-site support

Root cause analysis

SQL

MS Office

Communication skills

Time management

Problem solving

Education

Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering

Tools

Pump systems

Site controllers

Embedded electronics

Diagnostics tools

Job description

Gilbarco Veeder-Root, a Vontier company, seeks a Technical Support Specialist in Johannesburg to deliver end-to-end post-sales technical support for the Mining division. The role covers remote and on-site assistance to channel partners, customers, and internal teams, ensuring timely issue resolution and detailed analytics.

The ideal candidate will bring a degree in Electronics or related field, 5 years in a similar role, proficiency in SQL and MS Office, and strong understanding of