Mining Safety Systems Support Engineer – Onsite/Remote

Hexagon Mining, Inc.; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Hexagon Mining, Inc. in Johannesburg, South Africa seeks a skilled Support Engineer to deploy, support, and optimise critical mining technology systems across sites and cloud environments.

You will troubleshoot complex multi-system environments, support on-site and remote operations, and collaborate with customers, engineering, and product teams to deliver reliable, high-availability solutions. Role requires willingness to travel regionally and internationally (~25%) and excellent communication

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Electrical/Electronic Engineering, or related field.
• Minimum 3+ years experience in Industrial/Mining Technology, IoT platforms.
• Experience managing Linux, Windows Server environments.
• Strong scripting skills (e.g. Bash, Python, or Perl).
• Experience with relational databases (e.g. PostgreSQL, Microsoft SQL Server).
• Solid understanding of networking fundamentals (TCP/IP, routing, switching, wireless networks).
• Proven experience troubleshooting complex, integrated systems in production environments.
• Strong communication skills in English (written and verbal).

Responsibilities

• Design and define technical specifications for on-premise and cloud-based system architectures.
• Deploy and commission servers (Linux/Windows) in both site and cloud environments (e.g. AWS, Azure).
• Configure and integrate customer systems, including bespoke customisations aligned to operational requirements.
• Support integration with third-party systems (e.g. Fleet management, PowerBI, etc).
• Maintain and monitor system performance, availability, and capacity across distributed environments.
• Perform proactive system health checks, patching, and upgrades.
• Conduct system audits to ensure compliance with technical and customer specifications.
• Implement backup, recovery, and disaster recovery procedures.
• Troubleshoot and resolve complex technical issues across hardware, software, networking, and databases.
• Manage and resolve customer support tickets within SLA commitments.
• Participate in a 24/7 on-call support roster for critical customer operations.
• Lead or contribute to root cause analysis (RCA) and implement preventive measures.
• Analyse system performance data to identify trends, risks, and optimisation opportunities.
• Generate reports on system health, incidents, and KPIs.
• Support continuous improvement initiatives to enhance system performance and support efficiency.
• Develop and maintain high-quality technical documentation (SOPs, configurations, installation guides, reports).
• Ensure all work aligns with company engineering standards and change management processes.
• Comply with all workplace health and safety regulations, especially in mining environments.

Skills

Linux

Windows Server

Scripting (Bash/Python/Perl)

PostgreSQL/SQL Server

Networking (TCP/IP)

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

AWS/Azure

Grafana/Prometheus

Docker

VMware/Hyper-V

Power BI

Job description

Hexagon Mining, Inc. in Johannesburg, South Africa seeks a skilled Support Engineer to deploy, support, and optimise critical mining technology systems across sites and cloud environments.

You will troubleshoot complex multi-system environments, support on-site and remote operations, and collaborate with customers, engineering, and product teams to deliver reliable, high-availability solutions. Role requires willingness to travel regionally and internationally (~25%) and excellent communication