Technical Support Engineer - Mining Equipment

Placements24; South Africa; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Gilbarco Veeder-Root in Johannesburg, South Africa seeks a Technical Support Specialist to provide end-to-end technical support for the Mining division, including hardware and software solutions. The role covers remote and on-site services for channel partners, end customers, and internal teams within strict SLAs.

The ideal candidate holds an Electronics Engineering degree, has 5 years in a similar role, and demonstrates strong SQL/MS Office skills, plus a solid understanding of electronics,

Qualifications

• Degree in Electronics or Electronics & Comm or Electro‑Mechanical Engineering.
• Proficiency in SQL and MS Office.
• Good understanding of electronic and mechanical equipment/components.
• Good understanding of databases.
• 5 years' experience in a similar role.
• Prior experience in mining operations.

Responsibilities

• Provide remote and on‑site support for technical teams, contractors, distributors and customers with issue analytics, root cause analysis, resolution and documentation.
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all calls on the ticket logging system.
• Escalate unresolved issues following standard procedures to the appropriate internal team.
• Compile and report SLA statistics weekly.
• Daily management, tracking and monitoring for all reported issues.
• Collaborate with internal and external teams to track and resolve tickets.
• Conduct technical trainings for internal and external teams on product portfolio including software applications and hardware equipment.
• Develop training material and content for technical trainings to ensure effectiveness of the trainings.
• Conduct quality audits and on‑spot checks for sites installed by internal teams or contractors and document findings.

Skills

Technical knowledge

Communication skills

Problem solving

Time management

Team collaboration

Pressure handling

Mining operations experience

Education

Electronics Engineering

Tools

SQL

MS Office

Databases

Job description

Gilbarco Veeder-Root in Johannesburg, South Africa seeks a Technical Support Specialist to provide end-to-end technical support for the Mining division, including hardware and software solutions. The role covers remote and on-site services for channel partners, end customers, and internal teams within strict SLAs.

The ideal candidate holds an Electronics Engineering degree, has 5 years in a similar role, and demonstrates strong SQL/MS Office skills, plus a solid understanding of electronics,