Product Support Engineer – Digital Mine Solutions

Wabtec Corporation; Johannesburg; Vor Ort; ZAR 420.000 - 620.000; Vollzeit

Zusammenfassung

Wabtec Corporation in Johannesburg is seeking a Product Support Engineer to serve as a critical interface for customers of the Digital Mine portfolio. You will configure systems, test performance, and deploy new solutions while collaborating with product, IT, and services teams.

You will troubleshoot hardware and software issues, support changes, and ensure safety and compliance, with opportunities for travel and remote collaboration as required.

Qualifikationen

• Experience with Linux administration, Microsoft Server, IIS and SQL Server.
• Coding exposure to C, C++, Python, Java, HTML or similar.
• Sound knowledge of current network and communications technology.
• Ability to read and interpret electrical wiring diagrams.
• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues.
• Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives.
• Excellent oral and written communication skills, with a high level of attention to detail.
• Customer service focused, with a strong work ethic and ability to work unsupervised.
• Good interpersonal and teamwork skills and ability to develop effective customer relationships.
• Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation.

Aufgaben

• Configure the system to operate according to customer requirements.
• Test and verify system operation and performance for configured systems.
• Work with services team to ensure successful deployment of new systems.
• Deliver ongoing configuration changes to the system per customer change management.
• Support firmware, software and configuration updates to ensure proper operation.
• Perform services as defined by SLAs or project work, remotely, in the office, or on site.
• Own and provide technical support for customers and partners to ensure satisfaction.
• Collaborate with Product Managers to advocate for customer quality and functionality.

Kenntnisse

Linux administration

Microsoft Server

IIS

SQL Server

C

C++

Python

Java

HTML

Networking

Electrical diagrams

Troubleshooting

Communication

Customer focus

Teamwork

Safety compliance

Ausbildung

Tertiary degree in IT, software or computer engineering

Tools

Helpdesk / ticketing applications

Jobbeschreibung

Wabtec Corporation in Johannesburg is seeking a Product Support Engineer to serve as a critical interface for customers of the Digital Mine portfolio. You will configure systems, test performance, and deploy new solutions while collaborating with product, IT, and services teams.

You will troubleshoot hardware and software issues, support changes, and ensure safety and compliance, with opportunities for travel and remote collaboration as required.