Product Implementation Operations Lead

Lyra Health, Inc.; Johannesburg; On-site; ZAR 1,770,000 - 2,705,000; Full time

Benefits offered by this job

Healthcare coverage

Equity in company

Generous paid time off

Job summary

Lyra Health, Inc. is seeking an experienced Operations Manager to lead Product Implementation within the Provider Core Ops, Systems Implementation team.

You will manage a high-performing group, translating clinical standards and business goals into seamless product rollouts across the provider network and client base. Responsibilities include evolving playbooks, unblocking cross-functional roadblocks, and partnering with Product, Engineering, Design, Clinical, and Service Line leaders to ensure

Qualifications

• 8+ years in Product Operations, Clinical Operations, Program Management, or related high-growth digital health function.
• Direct experience as a people manager with operational roadmaps and mentoring.
• Deep experience navigating the software development lifecycle, product rollouts, and tech stacks.
• Healthcare/digital health context and understanding of clinical workflows.
• Strong written and verbal communication with ability to align senior stakeholders.
• Strong analytical acumen and fluency with product/operational metrics.

Responsibilities

• Own the operational strategy and execution of product and policy changes across the full product lifecycle.
• Lead the Product Implementation pillar and coordinate with Product, Tech, and Clinical leadership.
• Unblock cross-functional issues early and align competing priorities across departments.
• Evolve launch playbooks for rapid, multi-channel platform growth.
• Ensure backend data infrastructure supports user-facing product features.
• Oversee change management and communications to enable smooth platform shifts.

Skills

Team leadership

Playbook development

Clinical & product integration

Cross-functional influence

Systems synergy

Change management

Operational analytics

XFN communication

Tools

Salesforce

EHR

Zendesk

Asana

Jira

Job description

Lyra Health, Inc. is seeking an experienced Operations Manager to lead Product Implementation within the Provider Core Ops, Systems Implementation team.

You will manage a high-performing group, translating clinical standards and business goals into seamless product rollouts across the provider network and client base. Responsibilities include evolving playbooks, unblocking cross-functional roadblocks, and partnering with Product, Engineering, Design, Clinical, and Service Line leaders to ensure