Practice Manager - Castle Gate

Intercare Group; Pretoria; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Intercare Group in Pretoria is seeking a proactive Branch Manager to lead day-to-day operations across health professional relationships, service delivery, and regulatory compliance. You will supervise staff, manage budgets, and drive initiatives aligned with the national operational strategy.

The role requires Matric and a university qualification is advantageous, plus at least three years in a management position, with strong emotional intelligence and leadership capabilities.

Qualifications

• Matric Certificate is the minimum requirement.
• Bachelor’s degree or similar qualification is advantageous.
• Minimum 3 years of management experience and knowledge of labour legislation.

Responsibilities

• Build and manage relationships between Health Professionals and the Company.
• Ensure processes support customer satisfaction and policy compliance.
• Identify improvement areas and implement initiatives to maintain service levels.
• Ensure sound operational practices aligned with the Organisation’s model and legislation.
• Demonstrate management of branch activities in line with policies and procedures.
• Support national operational initiatives to improve productivity and outcomes.
• Facilitate updated processes using change management principles.
• Implement practice-specific best operating practices in line with policies.
• Ensure resources are available for a productive work environment.
• Adhere to monthly and annual deadlines; monitor progress and results.
• Communicate changes and initiatives to key stakeholders proactively.
• Ensure ethical and clinical standards to achieve compliance.
• Participate in internal audits and implement corrective actions within 3 months.
• Develop local business strategy aligned with national plans.
• Monitor costs and turnover; provide timely budget feedback.
• Assist in business planning and budgeting through trend analysis.

Skills

Management experience

Emotional intelligence

Inspirational leadership

Planning and organizing

Assertiveness

Diplomacy

Integrity

Driver's license

Education

Matric Certificate

Bachelor’s degree or similar

Tools

MS Office 365

Job description

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company's policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company's policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Industrial Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

ROLE REQUIREMENTS

• Minimum requirement: Matric Certificate
• Bachelors degree or similar qualification will be an advantage
• Healthcare industry experience would be an advantage
• Basic understanding of labour legislation, financial and change management principles
• Computer proficiency (MS Office 365)
• A minimum of 3 years experience in a management role
• Drivers License and own transport
• Business focused and vision orientated
• Emotional Intelligence including high level of empathy
• Inspirational leadership influence and competence
• Planning, organizing and controlling skills
• Assertiveness and diplomacy
• Integrity

Our hiring process may include a skills-based assessment to evaluate role-related competencies, as well as a video interview to help us get to know you better.