General Manager Operations

Bidvest Prestige; Oos-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Bidvest Prestige is seeking a senior manager to drive profit by managing staff, establishing objectives, and ensuring compliance with service level agreements (SLAs). The role emphasizes planning, delegation, coordination, staffing and decisive action to achieve targets.

You will develop strategic plans, monitor performance, allocate resources, and uphold ethical practices while building the company image through strong relationships with customers and communities.

Qualifications

• NQF Level 7 degree or advanced diploma.
• Matric (Senior Certificate) completed.
• Valid SA Driver's License.
• 5 Years Relevant managerial experience in the services industry.
• Experience in operations, CRM & financial management.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

Responsibilities

• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
• Maintain quality service through establishing & enforcing organization standards
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
• Responsible for capacity building of subordinate Managers

Skills

Strategic leadership

Planning & budgeting

Staff development & coaching

Customer focus & quality management

Negotiation & stakeholder management

Analytical thinking & process improv

Team building & collaboration

Education

NQF Level 7: Degree or Advanced Diploma

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

OHS Act knowledge

ISO 9001 knowledge

Job description

ROLE PURPOSE

To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)

MAIN OUTPUTS

• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs


• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives


• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review


• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff


• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities


• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices


• Maintain quality service through establishing & enforcing organization standards


• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices


• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives


• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback


• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure


• Responsible for capacity building of subordinate Managers

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma


• Matric (Senior Certificate)


• Valid SA Drivers’ License


• 5 Years Relevant managerial Experience in the Services Industry


• Operations, CRM & Financial Management


• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)


• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity


• Deadline Driven & Highly Motivated


• Stress Tolerant


• Excellent Written Communication


• Capacity Building


• Coaching


• Customer Focus & Quality Management


• Negotiation Skills


• Analytical Skills & Process Improvement


• Financial Planning and Strategy


• Teamwork & Partnering


• Relationship Building


• Interactive Reasoning, Strategic Thinking & Strategic Planning


• Excellent Oral Communication