Clinic Manager - Unicare SchuinVilla

Clicks Group Limited; Gqeberha; Sur place; ZAR 480 000 - 720 000; Plein temps

Résumé du poste

Clicks Group Limited in Gqeberha is seeking a Clinic Manager to lead the full Clinic Service at Unicare SchuinVilla (24hr Pharmacy). You will oversee patient-centered care, drive service excellence, and ensure compliance with healthcare standards while guiding a high-performing team.

The role requires a nursing or health sciences qualification, statutory registration, and experience in budgeting, rostering, and clinical governance.

Qualifications

• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field is required.
• Postgraduate diploma/degree in Healthcare Management, Public Health, or Business is preferred.
• Registration with SANC and a relevant professional body is required.
• ALS or infection prevention & control training is advantageous.
• Accreditation/training in QA, governance, or risk management is desirable.
• Additional registration with a healthcare management body (SAMA, CMSA) is advantageous.

Responsabilités

• Lead and manage the delivery of all clinic services to meet patient needs and clinical standards.
• Drive service excellence and patient experience to optimise profitability and sustainability.
• Manage the clinic budget and resource allocation for cost-effective services.
• Track service trends and patient feedback for continuous improvement.
• Maintain compliance with healthcare laws, infection control, and governance frameworks.
• Develop a high-performing team and lead stakeholder collaboration for integrated care.
• Provide timely information to support informed decision making and risk management.

Connaissances

Clinic regulatory compliance

Budgeting and financial management

Profitability and expense management

Time management

Problem-solving

Customer service and patient care

Interpersonal Skills

Analytical Skills

Decision-Making Skills

Human resource management

Formation

Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field

Postgraduate diploma or degree in Healthcare Management, Public Health, or Business

Registration with SANC and relevant professional body

Advanced Life Support (ALS) or infection prevention & control training

Accreditation or training in quality assurance, clinical governance, or risk management

Additional registration with professional healthcare management body (e.g. SAMA, CMSA)

Description du poste

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centered clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based at Unicare SchuinVilla (24hr Pharmacy) in Gqeberha .

Job Objectives:

• To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
• To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
• To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
• To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
• To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
• To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
• Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
• Proof of compliance with Continuing Professional Development (CPD) requirements .
• Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
• Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
• Advanced Life Support (ALS) or training in infection prevention & control
• Accreditation or training in quality assurance, clinical governance, or risk management

Job Related Experience:

• 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
• 3 years’ experience in a supervisory or management role within a healthcare setting
• 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment
• 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
• Exposure to revenue generation, service pricing, and financial reporting
• Experience with external audit processes (e.g., COHSASA, ISO)
• Experience implementing patient satisfaction initiatives or community outreach programmes

Job Related Knowledge:

• South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
• Budgeting, cost control, and financial reporting within a healthcare setting
• Principles of clinical quality, patient safety, risk management, and incident reporting
• Understanding patient-centred care principles and managing patient feedback
• Performance management and conflict resolution
• Familiarity with international healthcare standards
• Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
• Knowledge of healthcare billing systems and reimbursement processes
• Knowledge of marketing or community engagement in healthcare
• Job Related Skills:
• Clinic regulatory compliance
• Budgeting and financial management
• Driving profitability and expense management
• Time management
• Problem-solving
• Customer service and patient care.
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Human resource management

Job Related Competencies:

• Planning and Organising
• Delivering Results & Meeting Customer Expectations